Medical Assistant Manager

Velazquez Pain Relief Center•Spring Valley, NV

40d•$38,000 - $56,000•Hybrid

About The Position

The Medical Assistant Manager oversees day-to-day medical assistant operations across our four locations, leading a team of Medical Assistants while staying hands-on in patient care when needed. This role is part manager, part mentor, and part problem-solver — someone who can staff a schedule, train a new hire, jump in on the floor during a busy shift, and handle a patient concern with the same level of confidence. Regular travel between our clinic locations is a core part of this role.

Requirements

2+ years of experience as a Medical Assistant, including at least 1 year in a lead, charge, or supervisory role
Experience in pain management or another specialty clinic setting preferred
Valid driver's license and reliable transportation for regular travel between locations
Comfortable working with EHR and scheduling systems
Strong communication and conflict-resolution skills, with the ability to manage patient concerns calmly and professionally
Proven ability to train, coach, and hold staff accountable
Highly organized, adaptable, and comfortable managing shifting priorities across multiple sites

Responsibilities

Manage daily staff scheduling across all four clinic locations, including coordinating coverage for call-outs and unplanned absences
Step in and work as a Medical Assistant whenever additional clinical coverage is needed
Lead onboarding and training for new Medical Assistant hires, ensuring consistent clinical and administrative standards across all locations
Serve as a point of contact for patient complaints, resolving concerns promptly, professionally, and with empathy
Supervise and support MA staff to ensure efficient, accurate day-to-day clinical operations
Monitor staff performance and workflow to identify and correct inefficiencies or errors
Travel regularly between all four clinic locations to support daily operations, staff, and patient needs
Partner with clinic and practice leadership on staffing, training, and operational issues as they arise