Medical Assistant (MA) & Patient Service Representative (PSR) - IV Therapy Clinic
About The Position
Support the care team by performing administrative and step in clinical tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
Requirements
- High School Diploma or GED required.
- Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.
- This position heavily focuses on the admin side. An MA who enjoys more administrative tasks would be best suited for the role, with willingness to step in/cover for patient care as needed.
Nice To Haves
- Experience doing prior authorizations is a huge plus!
- Bilingual Spanish/English (preferred).
Responsibilities
- Manage referrals, authorizations, and work queue tasks to support provider orders and patient care
- Schedule appointments, perform patient check-in, and handle front-end workflow
- Communicate with providers regarding orders and coordinate follow-ups
- Proactively contact patients to complete labs and prepare for upcoming appointments
- Order and maintain clinic supplies to ensure smooth daily operations
- Provide flexible support by stepping into patient care as needed, including MA duties and clinical assistance
- Document care accurately in the electronic health record.
- Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
