Medical Assistant/Location Manager

Indianapolis•Fishers, IN

4d•$22 - $25

About The Position

Any Lab Test Now is a leading provider of direct-access lab testing services, allowing individuals to take control of their health by conveniently and affordably accessing a wide variety of lab tests without the need for a doctor's order. Our mission is to empower individuals to make informed health decisions and take charge of their well-being. Our walk-in retail franchise location is currently accepting applications for an energetic, customer-oriented leader to join our team! The Location Manager is responsible for the overall daily operations of a retail laboratory storefront. This role requires a blend of clinical expertise, administrative leadership, and customer service excellence. You will ensure the facility operates efficiently while providing a high-quality experience for customers seeking clinical, DNA, and drug/alcohol testing.

Requirements

Experience: At least 3 years of management experience, preferably in a healthcare or retail setting. A stable work history is required.
Clinical Skills: Proficiency in phlebotomy.
Certification: Certified Medical Assistant (CMA), Phlebotomy Technician (CPT), or similar clinical credential preferred.
Soft Skills: Strong leadership, excellent communication, and a "customer-first" mentality.
Technical Proficiency: Ability to learn and use specialized Laboratory Information Systems (LIS), standard office software, and computers.

Responsibilities

Operations Management: Oversee day-to-day activities, including opening/closing procedures, inventory management, and maintaining a clean, professional retail environment.
Staff Leadership: Train new Medical Assistants and Phlebotomists. Ensure all team members follow standard operating procedures (SOPs) and safety protocols.
Clinical Duties: Perform phlebotomy and specimen collection (blood, urine, hair, saliva) for a wide range of tests. Ensure proper labeling, processing, and shipping to reference laboratories.
Customer Service: Address customer inquiries, resolve complaints, and provide information about various testing options with confidentiality and discretion.
Sales & Business Development: Drive revenue growth by identifying local business partnership opportunities (e.g., employer drug testing programs) and promoting wellness services to the community.
Compliance: Maintain strict adherence to HIPAA, OSHA, and CLIA regulations to ensure patient privacy and workplace safety.
Financial Oversight: Manage daily cash reconciliation, billing for corporate accounts, and monitoring the location’s budget and performance goals.