Medical Assistant/Location Manager

Any Lab Test Now - Indianapolis•Fishers, IN

6d•Onsite

About The Position

Any Lab Test Now is a leading provider of direct-access lab testing services, allowing individuals to take control of their health by conveniently and affordably accessing a wide variety of lab tests without the need for a doctor's order. Our mission is to empower individuals to make informed health decisions and take charge of their well-being. Our walk-in retail franchise location is currently accepting applications for an energetic, customer-oriented leader to join our team! The Location Manager is responsible for the overall daily operations of a retail laboratory storefront. This role requires a blend of clinical expertise, administrative leadership, and customer service excellence. You will ensure the facility operates efficiently while providing a high-quality experience for customers seeking clinical, DNA, and drug/alcohol testing.

Requirements

At least 3 years of management experience, preferably in a healthcare or retail setting. A stable work history is required.
Proficiency in phlebotomy.
Strong leadership, excellent communication, and a "customer-first" mentality.
Ability to learn and use specialized Laboratory Information Systems (LIS), standard office software, and computers.

Nice To Haves

Certified Medical Assistant (CMA), Phlebotomy Technician (CPT), or similar clinical credential preferred.

Responsibilities

Oversee day-to-day activities, including opening/closing procedures, inventory management, and maintaining a clean, professional retail environment.
Train new Medical Assistants and Phlebotomists. Ensure all team members follow standard operating procedures (SOPs) and safety protocols.
Perform phlebotomy and specimen collection (blood, urine, hair, saliva) for a wide range of tests. Ensure proper labeling, processing, and shipping to reference laboratories.
Address customer inquiries, resolve complaints, and provide information about various testing options with confidentiality and discretion.
Drive revenue growth by identifying local business partnership opportunities (e.g., employer drug testing programs) and promoting wellness services to the community.
Maintain strict adherence to HIPAA, OSHA, and CLIA regulations to ensure patient privacy and workplace safety.
Manage daily cash reconciliation, billing for corporate accounts, and monitoring the location’s budget and performance goals.