Assistant Location Manager

First Student•New York, NY

1d•$125,000

About The Position

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. At First Student, the Assistant Location Manager supports the Location Manager, Senior Location Manager, and/or Area General Manager (AGM) in delivering safe, reliable, and compliant transportation services. This leadership role provides operational oversight, supervises staff, manages customer relationships, and supports financial and performance goals for one or more locations. This position carries full supervisory responsibility and works closely with school officials, customers, employees, and community partners to meet contractual, regulatory, and company standards. Salary & Incentive $125,000 annually Eligible for up to a 10% annual bonus, based on location performance metrics Position Overview The Assistant Location Manager provides hands-on leadership across daily operations, safety, customer service, staffing, compliance, and financial controls. This role coaches and develops teams, supports company initiatives, and helps achieve location and regional objectives.

Requirements

4-year degree or equivalent experience
5 years of operations experience, including progression from driver roles, or completion of a Management in Trainee (MIT) program
Strong commitment to a Safety Lifestyle
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Experience with timekeeping, payroll, and operational systems preferred
Comfortable using company-approved smart technology, apps, and secure systems
Strong verbal and written communication skills
Effective interpersonal skills with customers, parents, and community partners
Solid financial and budgeting skills, including interpretation of P&L, budgets, and forecasts
Strong organizational, analytical, and time-management skills
Ability to work in a fast-paced, team-based environment
Demonstrated ability to train, coach, and lead teams

Responsibilities

Ensure the safe and timely transportation of passengers
Support daily location operations, including safety, maintenance, dispatch, fleet, facilities, payroll, routing/scheduling, and AR/AP
Manage work priorities and functional team resources
Support and oversee customer contract compliance, customer retention, KPIs, billing, budgets, and contract requirements
Ensure delivery of contract-specific technologies, training, and customer requirements
Build and maintain positive relationships with customers, employees, school officials, parents, and the community
Resolve concerns using fair, consistent recognition and corrective discipline
Communicate with customers via phone, electronic, and in-person methods; respond promptly, escalate issues, and follow up as needed
Support LM/AGM with budget development, forecasting, analysis, and financial controls; identify variances and provide accurate reporting
Maximize charter revenue and support local commercial growth opportunities
Lead recruiting, onboarding, training, coaching, succession planning, and staff development plans
Ensure completion of required online learning for self and location staff
Support compliance with federal, state, local, contractual, and First Student policies
Ensure adherence to safety practices and regulations; manage injury and collision claims
Ensure compliance with security policies and escalate issues as required
Protect company assets, including vehicles, facilities, tools, and equipment
Ensure buses and facilities meet safety, regulatory, and environmental standards
Set accurate route hours; minimize mileage and drive time while meeting mandates
Manage labor resources, track variances, efficiently use standby drivers, and partner with Corporate Recruiting on driver shortages
Administer applicable collective bargaining agreements (CBA), including grievance handling, union relations, and participation in negotiations with Regional Leadership and Corporate Labor Relations
Promote company initiatives and serve as a local change leader
Perform other duties as assigned