Medical Assistant Lead - Union Family Practice

Advocate Health and Hospitals Corporation•Monroe, NC

11d•Onsite

About The Position

The Medical Assistant Lead will adhere to the Medical Assistant scope of practice, follow all policies and procedures, and maintain training and competency based on area of specialty when providing patient care. This role assists the department leader to support daily workflow and operations for maximum efficiency and productivity, including developing and modifying staffing schedules, medication/supply ordering, and audits. The Lead will also assist with training and onboarding, acting as a resource for the team, and serving as a role champion or on a committee to support quality, safety, teammate engagement, patient experience, and general process improvement initiatives. Responsibilities include performing rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings. The Lead will also assist providers with or perform procedures, handle lab-related duties, perform Point of Care testing (POCT), administer medications and vaccines safely, and complete other assigned duties such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, appointment scheduling, and referrals. Effective and timely communication, teamwork, and appropriate escalation are essential. The Lead will maintain a clean work environment, ensure instruments and equipment are cleaned appropriately, and ensure equipment and supplies are in working order and areas are appropriately stocked. The role requires the ability to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served, understanding the principles of growth and development over the life span and assessing data reflective of patient status to identify age-specific needs.

Requirements

High School Diploma or GED required.
Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.
Current American Heart Association (AHA) BLS certification required.
Successful completion of Atrium Health’s competency assessment.
Recognized or certified as a CMA or RMA by one of the following National Organizations: American Association of Medical Assistants (AAMA), National Health Career Association (NHA), National Healthcare Worker's Association (NHCWA), National Center for Competency Testing (NCCT), American Registry of Medical Assistants (ARMA) American Medical Technologists (AMT), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA).
Successful completion of system approved program to become a primary trainer for new teammates.
Four years of experience in a clinical practice setting as a Medical Assistant, with a minimum of two years as a certified or registered Medical Assistant.
Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
Demonstrates customer service skills that support a positive patient experience.
Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
Ability to lift 35 pounds without assistance.
Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.
Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.
Will be required to wear protective clothing and equipment as needed.
Operates all equipment necessary to perform the job.

Nice To Haves

Achieves 6 points from the list of additional market responsibilities
Demonstrates professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE or OSHA/IP certificate holder for unit

Responsibilities

Assists the department leader to support daily workflow and operations for maximum efficiency and productivity (i.e. developing and modifying staffing schedules, medication/supply ordering, audits, etc.).
Assists with training and onboarding and acts as a resource for the team.
Serves as a role champion or on a committee to support quality, safety, teammate engagement, patient experience, and general process improvement initiatives.
Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
Assists provider with or performs procedures as ordered.
Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking.
Point of Care testing (POCT) per standing order/provider order.
Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
Administers medications and vaccines safely following the rights of medication administration.
Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
Demonstrates effective and timely communication, teamwork, and appropriate escalation.
Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately.
Ensures equipment and supplies are in working order, and areas are appropriately stocked.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program