Medical Assistant Lead: Hoag Medical Group, Tustin Legacy
About The Position
The Medical Assistant (MA) Lead is responsible for tasks that ensure smooth patient access and flow. Responsibilities include recording patient information such as vital signs, weight and changes in medical history, preparing items necessary for the visit like consents and special equipment, and assisting the provider during the examinations. Cleans and prepares exam rooms and sterilizes instruments per protocol, prepares and administers medications for patients as directed by the physician and completes prescription refills. Follows standardized procedures for giving injections to patients. Keeps the office running smoothly by answering phones, greeting patients, updating medical charts and records, handles pre-authorization process, matches patients’ insurance information with correct provider for the services needed, and orders laboratory services. The Medical Assistant provides updates to the staff and patients on timing and status for all the above tasks and ensures even patient flow and continuous communication within Hoag and referring physician offices. Protects patient confidentiality and follows procedures for handling confidential information. Performs other duties as assigned. Additionally, the lead coaches and directs activities of Back Office Assistants to ensure smooth operations. Counsels and/or assists with progressive disciplinary process as needed and coaches to correct deficiencies/improve performance. Coordinates/participates in the interview and selection process of new Back Office Assistant team members. Verifies daily/weekly/monthly logs. Responsible for monitoring patient flow. Performs other duties as assigned. May be required to start at a different location throughout the workweek or travel to multiple sites. Oncology and Specialty Clinics: Follows clinic guidelines for handling instruments and equipment utilized in clinic procedures.
Requirements
- Medical Assistant (MA) Lead responsibilities
- Tasks that ensure smooth patient access and flow
- Recording patient information
- Preparing items necessary for the visit
- Assisting the provider during examinations
- Cleaning and preparing exam rooms
- Sterilizing instruments per protocol
- Preparing and administering medications
- Completing prescription refills
- Giving injections
- Answering phones
- Greeting patients
- Updating medical charts and records
- Handling pre-authorization process
- Matching patients’ insurance information with correct provider
- Ordering laboratory services
- Providing updates to staff and patients
- Ensuring even patient flow
- Continuous communication within Hoag and referring physician offices
- Protecting patient confidentiality
- Following procedures for handling confidential information
- Coaching and directing activities of Back Office Assistants
- Assisting with progressive disciplinary process
- Coaching to correct deficiencies/improve performance
- Coordinating/participating in the interview and selection process of new Back Office Assistant team members
- Verifying daily/weekly/monthly logs
- Monitoring patient flow
- Following clinic guidelines for handling instruments and equipment utilized in clinic procedures
Nice To Haves
- May be required to start at a different location throughout the workweek or travel to multiple sites.
Responsibilities
- Recording patient information such as vital signs, weight and changes in medical history
- Preparing items necessary for the visit like consents and special equipment
- Assisting the provider during examinations
- Cleaning and preparing exam rooms
- Sterilizing instruments per protocol
- Preparing and administering medications for patients as directed by the physician
- Completing prescription refills
- Giving injections to patients following standardized procedures
- Answering phones
- Greeting patients
- Updating medical charts and records
- Handling the pre-authorization process
- Matching patients’ insurance information with correct provider for the services needed
- Ordering laboratory services
- Providing updates to staff and patients on timing and status of tasks
- Ensuring even patient flow and continuous communication within Hoag and referring physician offices
- Protecting patient confidentiality and following procedures for handling confidential information
- Coaching and directing activities of Back Office Assistants
- Assisting with the progressive disciplinary process as needed
- Coaching to correct deficiencies/improve performance
- Coordinating/participating in the interview and selection process of new Back Office Assistant team members
- Verifying daily/weekly/monthly logs
- Monitoring patient flow
- Following clinic guidelines for handling instruments and equipment utilized in clinic procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
