Medical Assistant Lead - Santa Monica

Planned Parenthood Los Angeles•Santa Monica, CA

8d•$30 - $33•Onsite

About The Position

Planned Parenthood Los Angeles is seeking an experienced and caring Medical Assistant Lead with excellent clinical and customer service skills to work full-time at our Santa Monica Health Center. This is an intermediate-level position responsible for all supporting functions in the delivery of reproductive health care services. The role performs all Medical Assistant front and back office functions, assists patients by providing testing, screening, and education required for the provision of medical reproductive health care, and provides non-judgmental, empathetic education and communication on options for patients, as required. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Requirements

High School Diploma or equivalent required
Medical Assistant Diploma from an accredited institution required
American Heart Association BLS Certification required
Minimum of five (5) years of experience in reproductive health, primary/managed care, and/or surgical services
Venipuncture and injection training to be completed within 30 days of hire
Ability to delegate to and empower staff effectively
Team builder and ability to utilize team skills effectively
Excellent written and verbal communication skills
Accuracy and attention to detail essential
Ability to relate to diverse communities
Professional appearance and attitude
Microsoft Office, e-mail, and keyboard skills
Ability and willingness to travel upon request
A reliable and flexible means of transportation
Knowledge of Electronic Health Records
Availability to work flexible hours, including weekends and evenings as required
Ability to travel to other health centers as requested by Health Center Supervisor/Center Manager
Ability and willingness to travel within Los Angeles County.
Reliable means of transportation for onsite and off-site work.
If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

Nice To Haves

Medical Assistant Certification or LVN preferred
Reproductive health care experience desirable
Knowledge of ambulatory or surgical services preferred
Position may also require bilingual skills

Responsibilities

Perform all Medical Assistant duties as needed per the applicable Medical Assistant job description
Assume the role of Administrator in the absence of Supervisor
Assure health center’s compliance with Agency, state and federal regulations, by monitoring protocol compliance and service delivery
Participate in the coordination and training of staff on front and back office duties, including but not limited to: Pre-registration, Pre-admission, Insurance verification, Pre-certification, Collections of co-pays and deductibles, Billing, Patient intake, Patient procedures, Emergency procedures, Lab Duties, Infection control, and Surgical duties
Carry out supervisory responsibilities in accordance with policies and applicable laws in the absence of the Health Center Supervisor. Responsibilities include training employees: planning, assigning and directing work and effectively managing health center flow
Responsible for ensuring that health center is in compliance with established performance metrics, including but not limited to dashboard metrics
Collaborate with health center staff and Supervisor to maintain effective communication on work flow, new initiatives, campaign letters, incident reports and others as assigned
Complete Affiliates Risk Management Services (ARMS) report(s) in a timely manner
Complete Waste Management Tracker Report
Assist in implementing additional services and training of staff as required
Complete and submit center day sheets
Keep current on relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, community resources, agency protocols, referral procedures, and all Planned Parenthood programs initiatives and communications
Perform other duties as may be assigned by the Health Center Supervisor and/or Center Manager