Medical Assistant Lead, Express Care

Mass General Brigham•Westwood, MA

1d•$24 - $28•Onsite

About The Position

At Mass General Brigham Express Care, we are committed to delivering convenient, high-quality care to our patients when they need it most. As a Medical Assistant Lead, you will play an important role in supporting exceptional patient care, leading clinical workflows, and serving as a trusted resource for the Medical Assistant team at our Westwood location. This is an exciting opportunity for an experienced Medical Assistant who enjoys mentoring others, improving processes, and helping create a positive, collaborative clinical environment. The Medical Assistant Lead combines hands-on patient care with leadership responsibilities, providing guidance and support to the clinical team while partnering with providers and operational leaders to deliver an outstanding patient experience.

Requirements

High School Diploma or equivalent required.
At least 3 years of Medical Assistant experience with demonstrated proficiency in clinical and administrative responsibilities required.
Certified Medical Assistant (CMA) certification required.
Strong leadership, coaching, and team management skills.
Comprehensive knowledge of medical terminology, clinical procedures, and ambulatory care workflows.
Proficiency with electronic health record (EHR) systems and medical office software.
Ability to perform clinical skills including obtaining vital signs, manual blood pressure readings, and collecting blood samples and other specimens.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced healthcare environment.
Ability to foster a positive, collaborative team culture.
Knowledge of HIPAA and other privacy and security regulations.

Nice To Haves

Prior experience training, mentoring, or supporting other Medical Assistants preferred.
Experience working in an outpatient, urgent care, or ambulatory care setting preferred.
Basic Life Support (BLS) certification preferred.

Responsibilities

Provide leadership, coaching, and support to the Medical Assistant team, including training, mentoring, and performance guidance.
Serve as a clinical resource and role model, promoting teamwork, accountability, and professional growth.
Coordinate daily clinical operations, including patient flow, staffing coverage, and workload distribution to ensure efficient care delivery.
Perform Medical Assistant duties, including patient intake, obtaining medical histories, recording vital signs, preparing patients for examinations, and assisting providers with patient care.
Assist providers with complex office-based procedures and support quality control initiatives.
Assign tasks and responsibilities to team members to support effective use of resources and team productivity.
Participate in the interview process for new Medical Assistants and serve as a preceptor for new hires and students.
Assist with competency assessments and provide input regarding Medical Assistant performance evaluations.
Create and coordinate coverage schedules for the Medical Assistant team.
Act as a liaison between clinical staff, the Practice Manager, Medical Director, and providers to support communication and resolution of clinical issues.
Support the implementation of new clinical initiatives and process improvements.
Maintain compliance with Mass General Brigham policies, procedures, HIPAA requirements, and patient privacy standards.
Perform other duties as assigned.