Medical Assistant- Integrated Care/Float

Glbhc•Saginaw, MI

1d•Onsite

About The Position

This role provides essential patient preparation and clinical support, ensuring patients are roomed respectfully and vital information is accurately documented. The Medical Assistant assists healthcare providers with various exams and procedures, offering supportive communication to promote patient comfort and safety. They are responsible for safety, scope, and documentation, including performing CLIA-waived tests, administering medications, and accurately documenting patient care in the EHR. The position also involves care coordination and team collaboration, acting as a liaison between patients and the interdisciplinary care team, and scheduling procedures. Quality improvement and population health are key, with participation in initiatives to identify care gaps and support outreach. The role also requires maintaining a clean and compliant clinical environment, including equipment checks and logs. Professional accountability and growth are expected, including maintaining BLS certification and committing to ongoing professional development. Marginal duties include participating in team meetings, assisting other staff, and performing other assigned duties.

Requirements

Completion of Medical Assistant program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification required.
None (experience-wise).
Possesses basic knowledge and skill appropriate to education/training.
Telephone and computer skills.
Flexible in accepting work assignments.
Possesses the ability to seek and utilize supervision appropriately.
Ability to communicate effectively with a diverse patient population.
Professional interpersonal communication skills.
Ability to function as a committed and reliable team member.
Must be able to sit, stand, and walk for extended periods throughout the workday.
Must be able to lift, carry, push, and pull up to 25 pounds frequently in the performance of essential job duties (e.g., moving supplies, equipment, and assisting with patient care tasks).

Nice To Haves

One (1) year experience in a medical setting.
Bilingual (English/Spanish).

Responsibilities

Rooms patients in a respectful, patient-centered manner.
Obtains and documents vital signs, height, weight and required intake information in the EHR.
Determines and documents reason for visit and updates histories appropriately.
Performs medication reconciliation per protocol.
Prepares the exam rooms, equipment and supplies prior to provider entry.
Assists medical/nursing providers with physical exams, gynecological exams, minor procedures/sutures, wound care, LARC procedures, EKG, nebulizer treatments, audiology/tympanometry, and other procedures as assigned.
Provides supportive communication during procedures to promote comfort and safety, and understanding.
Prioritizes patient safety and escalates abnormal findings promptly.
Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
Prepares and administers medications, including immunizations, as ordered and within scope.
Documents all patient care accurately and timely in the EHR.
Communicates provider-directed lab and diagnostic test results per policy.
Reinforces provider education and utilizes teach-back methods when appropriate.
Follows infection control standards and equipment safety protocols.
Maintains patient privacy and dignity throughout the encounter.
Communicates clearly, respectfully and effectively with patients, families and caregivers.
Serves as liaison between patients and interdisciplinary care team.
Collaborates with providers, nurses, care coordinators, front office staff and other departments to support coordinated patient care.
Schedules in-house procedures and initiates referrals to outside agencies/providers.
Actively participates in referral tracking, follow-up and care coordination.
Communicates status updates to providers and care team members per protocol.
Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
Assists with accurate documentation and data entry supporting UDS, HRSA and organizational reporting.
Identifies care gaps (e.g. immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
Participates in huddles and staff meetings to review quality metrics and contribute improvement ideas.
Supports compliance with infection control, patient safety and regulatory standards.
Maintains cleanliness and disinfection of exam rooms and clinical work areas.
Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
Enters orders appropriately for completed testing and health maintenance measures.
Assists with desktop and workflow functions as assigned.
Maintains BLS certification.
Demonstrates commitment to ongoing professional development and skill validation.
Maintains certification (if applicable) in good standing.
Seeks supervision appropriately and functions as a reliable team member.
Supports a culture of safety, teamwork, respectful communication and continuous growth.
Participates in team meetings.
Fills in for other staff as needed and qualified.
Assists the Center Manager, Nurse Manager or Primary Care Coordinator as necessary.
Performs other duties as assigned.