Medical Assistant III

CareMore Health•Henderson, NV

About The Position

The Medical Assistant III provides advanced leadership and operational support within a large care center environment at CareMore Health. In this role, the Medical Assistant III is responsible for supervising administrative and non-physician clinical staff while ensuring efficient office operations, high-quality patient experiences, and strong team engagement. While this role is primarily focused on leadership and operational oversight, the Medical Assistant III may perform Medical Assistant duties on a limited basis (20% or less of total work time). This position may support one large, multi-specialty integrated care center or multiple CareMore Health Care Center locations, depending on organizational needs.

Requirements

High school diploma or equivalent required.
Minimum of 7 years of experience in a physician office or healthcare setting.
Working knowledge of managed care and fee-for-service reimbursement requirements.
Current and valid Medical Assistant certificate / certification from an accredited training program required.
Bilingual (English/Spanish) skills may be required, depending on location or patient population.
Active Basic Life Support (BLS) certification may be required.
Satisfactory completion of a Tuberculosis test is required.

Nice To Haves

Demonstrated understanding of clinical workflows in a physician office or care center environment.
Ability to support high-quality, patient-centered care delivery.
Knowledge of Medical Assistant scope of practice and clinical support standards.
Commitment to patient safety, quality outcomes, and continuous improvement.
Consistently delivers a positive patient and caregiver experience.
Demonstrates empathy, professionalism, and responsiveness to patient needs.
Supports patient satisfaction, engagement, and retention initiatives.
Models service excellence for staff and reinforces a culture of care.
Accurately follows clinical and administrative protocols and procedures.
Ensures compliance with operational, regulatory, and organizational standards.
Maintains accurate documentation and records.
Identifies gaps, risks, or inconsistencies in office operations and workflows.
Communicates clearly and effectively with patients, staff, providers, and leadership.
Provides coaching, feedback, and performance guidance to direct reports.
Facilitates productive staff meetings and team discussions.
Builds strong working relationships across clinical, administrative, and regional partners.
Analyzes daily operations, patient flow, and resource utilization.
Implements process improvements to enhance efficiency and productivity.
Supports staffing optimization and scheduling effectiveness.
Balances operational demands while maintaining quality and service standards.
Maintains professionalism in all interactions and situations.
Demonstrates sound judgment, integrity, and accountability.
Protects patient and employee confidentiality in accordance with HIPAA and organizational policies.
Serves as a role model for ethical behavior and workplace conduct.

Responsibilities

Provide supervision and leadership to administrative and non-physician clinical staff.
Implement, monitor, and ensure adherence to operational and office policies and procedures.
Analyze daily office operations, patient flow, and utilization of resources to improve efficiency.
Ensure office processes support quality care delivery, patient satisfaction, and patient retention.
Maintain appropriate staffing levels while promoting positive morale and engagement.
Partner with Regional Management to align care center operations with organizational objectives.
Conduct and lead monthly staff meetings.
Hire, onboard, train, coach, counsel, and evaluate performance of direct reports.
Support care center operations serving larger patient populations and higher staff volumes.
Perform Medical Assistant duties on a limited basis as operational needs require (≤20% of time).