Medical Assistant III (Flex) - San Diego, CA

Planned Parenthood of the Pacific Southwest•San Diego, CA

1d•Onsite

About The Position

Planned Parenthood of the Pacific Southwest is seeking a Medical Assistant III for their First Avenue Health Center in San Diego, CA. This role supports the delivery of reproductive health care services under medical supervision, assisting clients with testing, screening, and education. The Medical Assistant III also aids providers to ensure high-quality, efficient care, with the ability to screen clients, prepare exam rooms, and assist with front office duties when needed. The position requires excellent customer service in a non-judgmental, empathetic manner. This is a full-time, benefits-eligible position.

Requirements

Graduate of an accredited Medical Assistant or Surgical Technician program and 1-year comparable surgical back office Medical Assistant experience OR 3 years comparable clinical back office medical assistant experience.
Ability to screen clients, prepare exam rooms and cover the front office when necessary.
Must provide excellent customer services in a non-judgmental, empathetic manner to clients.

Nice To Haves

Experience in ambulatory or outpatient medical-surgical or specialty area preferred.
Women’s health experience preferred.

Responsibilities

Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
Participate in health center efforts to achieve established goals for productivity and quality metrics.
Participate in health center/affiliate efforts to achieve established revenue cycle goals.
Perform and/or coordinate back-office functions including obtaining medical history, interviewing and educating clients ensuring informed consent.
Perform options and abortion education; make appointments/referrals for follow-up medical services.
Perform POC and recovery room responsibilities.
Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks), package specimens for outside lab tests, record lab results.
Obtain vital signs (blood pressure, height, weight, etc.).
Clean and sterilize equipment and stock exam rooms.
Assist Providers as needed.
Gather information regarding sensitive subjects such as rape, STIs, risks of sexual activity for early teens, and abortions.
Monitor center flow and client wait time.
Input and update computer client data information. Responsible for the accuracy of client information entered into the Agency’s Practice Management system and Electronic Medical Record system.
Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff.