Medical Assistant - Psychiatry

OLE Health • Napa, CA

6d • $27 - $34 • Hybrid

About The Position

The Medical Assistant III – Psychiatry ensures optimum patient care through the efficient rooming of patients, in-person and virtual, exhibiting good communication with patients and other staff, performing medical procedures, providing patient education, follow-up care instructions, and completing daily documentation. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

Requirements

• High school diploma or general education degree (GED)required.
• Satisfactory completion of an accredited medical assistant program in California; CA Medical Assistant certificationrequired.
• Venipuncture and injection certificationsandorcompetency preferred.
• Phlebotomy Certificaterequiredfor some locations
• Experience working with diverse populationsdisplaying respect and sensitivity to diversity, equity and inclusionpreferred
• Minimum Four years of experience as a Medical Assistant in a clinic environmentrequired.
• Supervisory Back up; prior lead or supervisory experience preferred.
• Prior experience in Community Health Centers/FQHCpreferred
• Must certify and remain current in CPR
• Strong verbal and written communication skills; Bilingual (English/Spanish) languagerequired
• Strong interpersonal and customer service skillsrequired
• Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record systemrequired.
• Experience working with complex patient situations preferred
• Strong verbal and written communication skills; Bilingual (English/Spanish) languagerequired
• Strong interpersonal and customer service skillsrequired
• Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record systemrequired.
• Strong analytical and problem-solving skills and attention to detailrequired.
• BLS Certificationrequired.

Nice To Haves

• Venipuncture and injection certificationsandorcompetency preferred.
• Phlebotomy Certificaterequiredfor some locations
• Experience working with diverse populationsdisplaying respect and sensitivity to diversity, equity and inclusionpreferred
• Supervisory Back up; prior lead or supervisory experience preferred.
• Prior experience in Community Health Centers/FQHCpreferred
• Experience working with complex patient situations preferred

Responsibilities

• Responsible for greeting patients into exam room/ office areas and driving a positive patient customer service experience
• Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood pressure.
• Collects and documents patient history and current state of health
• Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
• Provides patient education and follow-up care instructions
• Coordinates Urine Toxicology as indicated by psychiatric provider
• Ensures medication use agreement is completed and renewed annually for medications identified by psychiatric provider
• Reviews schedules and ensures visit types are correct and follow-up appointments are scheduled correctly
• Follows up with patient after labs are ordered to ensure patient has completed labs and problem solves barriers to completing labs when appropriate
• Triages patient concerns, gathers information, and communicates to psychiatric provider or primary care team.
• Connects with patient on Zoom/Doximity prior to their first video appt for patients who are not comfortable navigating a video appointment
• Sends behavioral health screens (PHQ9, GAD7) to patients with a virtual appointment.
• Collaborates with Behavioral Health Program Navigators to ensure schedules are full and works to cover for BH Program navigators when needed.
• Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns
• Proactively ensure that Provider/MA “huddles” take place on time in preparation for each shift
• Performs routine screening procedures, such as hearing and vision test and document findings
• Performs various medical assistant procedures, including but not limited to: coordinating EKG, finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C (some procedures may not be applicable to all sites)
• Administers immunizations and documents in electronic health record
• Ensures that all logs, forms, records and charts are complete, thorough and accurate
• Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained waste and sharps, and cleaning and disinfecting medical equipment after use
• Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand off; communicates with IBH Operations Manager on urgent issues
• Proactively helps teammates during down time
• Recommends improvement in processes and practices through the proper channels
• Provides patient education as directed by the clinician
• In Yolo county, coordinates with pharmacy ensuring LAIs are delivered on time for RN or provider appointments and administers LAI injections.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 daysof PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED