Medical Assistant III Primary Care

Corewell Health • Royal Oak, MI

9d • Onsite

About The Position

Corewell Health operates over 300 outpatient clinics across Michigan, offering diverse care options. This role involves performing and overseeing clinical activities, maintaining patient flow, assisting with primary and preventative healthcare delivery, performing technical procedures, and adhering to lab protocols under physician/provider direction. The Medical Assistant III will support management in achieving office efficiencies and promoting customer satisfaction through the "Service First" philosophy. This role acts as an assistant to the physician/provider, managing patient care and collaborating with clerical staff for optimal operations. Interaction with outside healthcare facilities and agencies regarding patient care and insurance is also part of the scope. Maintaining updated competencies and demonstrating ability to discuss processes with leadership and accreditation bodies is essential. Front office duties and providing coverage in other departments or locations as needed are also expected. Excellent customer service skills and support for patient and family-centered care are paramount. Additionally, the role involves performing two assigned responsibilities for at least 20% of dedicated time, such as gap in care identification, outreach, chart preparation, residency clinic support, high-level disinfection, new hire preceptor duties, participation in special programs, care management, language interpretation, EPIC Super User, or advanced provider support.

Requirements

• High School Diploma or equivalent
• Completion of a competency-based accredited MA program, including a clinical rotation, or equivalent experience.
• 1 year (12 months) MA experience; or completed CH MA internship and (6) months MA experience; or completed CH MA apprenticeship program
• 2 years of MA experience

Nice To Haves

• CRT-Basic Life Support (BLS) - AHA American Heart Association 30 days from hire Or CRT-Basic Life Support (BLS) - ARC American Red Cross 30 days from hire
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants within 90 Days
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists within 90 Days
• CRT-Medical Assistant, American Registry (ARMA) - ARMA American Medical Technologists within 90 Days
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing within 90 Days
• CRT-Medical Assistant, Certified (CCMA) - NHA National HealthCareer Association within 90 Days
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals within 90 Days
• LIC-License Practical Nursing (LPN) - State of Michigan upon hire

Responsibilities

• Maintains patient flow by assisting and promoting the delivery of primary and preventative health care.
• Performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction.
• Assists management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.
• Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
• Collaborates work efforts with the clerical staff to optimize operations and patient flow.
• Interacts with outside healthcare facilities and agencies involving patient care and insurance.
• Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
• Perform front office duties to provide coverage as needed.
• Provide coverage in other departments or locations as needed.
• Demonstrates excellent customer services skills and supports the model of patient and family centered care.
• Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time: Primary Care gaps in care identification, outreach, and chart preparation, Residency clinic role, High level disinfection, Designated new hire preceptor, Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador), Care management (PDCMs), Qualified language interpreter, Super User for EPIC or specific competency, Advanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.
• Multi-site/flexible float pool assignment

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED