Medical Assistant II

Mass General Brigham•Waltham, MA

2d•Onsite

About The Position

The MA role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of Nursing Director. Key responsibilities include taking vital signs, documenting patient information, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care and flow of the clinic and infusion spaces. Assists other Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training as needed. Escorts patients to examination rooms, prepares necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. May be required to assist in treatment procedures, obtaining teaching material for patients at the discretion of the provider, assisting in coordination of specialty lab draws for genetics or early detection teams, ordering and organizing educational materials to reinforce patient education, and fitting patients for Cold Caps. Perform general office duties, such as answering phones, downloading external records and reports, while acting as a liaison with other areas of the clinic, and advocating for patients with a positive customer service approach. Participate in departmental quality initiatives, such as requirement of check two patient identifiers and adhering to all hand hygiene and infection control policies.

Requirements

High School Diploma or Equivalent required
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
Direct MA experience or medical field work 1-2 years strongly preferred.
Strong interpersonal and communication skills
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with all local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure, and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Managing one's own time and the time of others.

Nice To Haves

Associate's Degree Medical Assisting preferred

Responsibilities

Take vital signs, document patient information, and manage patient flow.
Interact directly with patients to ensure their comfort and address concerns.
Collaborate with physicians, nurse practitioners, and nursing staff to facilitate efficient care and flow of the clinic and infusion spaces.
Assist other Medical Assistants with day-to-day questions and responsibilities.
Participate in onboarding training for new Medical Assistants.
Escort patients to examination rooms.
Prepare necessary equipment for healthcare providers.
Interview patients to obtain medical information, measure vital signs, weight, and height, and record information in the patient's medical record.
Assist in treatment procedures.
Obtain teaching material for patients at the discretion of the provider.
Assist in coordination of specialty lab draws for genetics or early detection teams.
Order and organize educational materials to reinforce patient education.
Fit patients for Cold Caps.
Perform general office duties, such as answering phones and downloading external records and reports.
Act as a liaison with other areas of the clinic.
Advocate for patients with a positive customer service approach.
Participate in departmental quality initiatives, such as requirement of check two patient identifiers and adhering to all hand hygiene and infection control policies.