Medical Assistant II-Neurology-Brain Health Program-Downtown

IU Health•Indianapolis, IN

4h•Hybrid

About The Position

IU Health’s Neuroscience Center is seeking a highly motivated Medical Assistant II to support an innovative brain health program focused on patients with Alzheimer’s disease and their care partners. This is a net new role on a small, dedicated team where patient safety, coordination, and proactive communication are essential. This position is ideal for an MA who thrives in an administrative, heavy, coordination-focused role, works well independently, and is motivated by meaningful patient impact. Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

Requirements

Medical Assistant II-certification preferred
Non‑certified MA I candidates will be considered with strong initiative and relevant experience as well as certified candidates with limited previous experience
Prior experience in a clinic setting preferred
Experience working closely with nurses or nurse navigators highly valued
Experience with aging populations and/or Alzheimer’s disease or caregiver support is a plus
AHA Basic Life Support for healthcare workers certification required
High school diploma or equivalent required
Graduation from a Medical Assistant program required
Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC)
Knowledge of OSHA, CLIA, and ADA required
Knowledge of ICD-10 and CPT coding required
Knowledge of standard laboratory and medical procedures
Knowledge of insurance plans and third-party payers
Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists
Requires basic math and accurate data collection and entry skills

Nice To Haves

TB validated (to administer or read) or validation obtained within 6 months of hire preferred
Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire

Responsibilities

Perform comprehensive chart review for new referrals and return visits
Support MRI scheduling and ensure required screening information is complete
Coordinate with nurses, nurse navigators, scheduling, and financial resource coordinators
Track and communicate patient treatment progress via Cerner and phone
Assemble patient education materials and ensure timely documentation
Maintain accurate patient records (cognitive testing, infusion records, appointment results)
Support nurse-led patient education visits on designated clinic days
Provide limited patient rooming support (approximately 1 day per week)
This role is primarily administrative, with ongoing interaction across multiple care teams and frequent patient touchpoints.
Assures completeness of ordered procedures and treatments
Assures smooth patient flow
Performs general lab work
Instructs patients concerning procedures, treatments and needs
Ensures medical orders and referrals are carried out accurately and in a timely manner
Performs registration and scheduling activities per organizational and departmental procedures
Maintains EMR files and performs general front office functions as needed
May perform computerized physician order entry, only if directed by assigned physician
Expected to precept current MA team members or MA Externs as requested by leadership