Medical Assistant II - Allergy Department - Peabody

Beth Israel Lahey Health•Peabody, MA

1d•Onsite

About The Position

Under the general supervision of the designated supervisor and in collaboration with a clinical overseer, the Medical Assistant (MA) is responsible for assisting in the delivery of high-quality and safe clinical care. The MA will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. The MA II will perform all of the duties of a medical assistant, as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs, and assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing the provider schedule and anticipating patient, provider, and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied, and provide support for patient forms completion. The MA II is responsible for developing, following, and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department, and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.

Requirements

High School Diploma or equivalent required
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.
Knowledge of medical terminology.
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met and to optimize practice workflow.
Must possess advanced computer skills to input and retrieve clinical information, as well as patient registration and appointment information.
Utilizes critical thinking and good judgement in performance of tasks.
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.
Minimum of three (3) years of experience as a Medical Assistant
Minimum of one (1) year as a Medical Assistant at Lahey

Nice To Haves

Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained.

Responsibilities

Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff.
Assists with troubleshooting Epic related issues using documented best practices.
Acts as a first-level practice resource, or “go to” person, for day-to-day process questions and new practice initiatives.
Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious.
Accepts assignments/projects that maintain regulatory compliance.
Accepts assignments/projects that improve QI processes.
Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed.
Mentors and trains new staff on practice policies and procedures.
Performs all functions and responsibilities of a Medical Assistant.
Mentors and coaches other Medical Assistants to assist them in meeting Medical Assistant functions and performance expectations.
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
Delivers care that is specific to the age of the patient.
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
Contributes information provided by the patient or family for the assessment of health status.
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.