Medical Assistant II

Mass General Brigham•Boston, MA

10d•Onsite

About The Position

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

Phlebotomy & EKG experience required.
Knowledge of EPIC
Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing.
Superior service attitude
Compassionate and kind
Energetic and enthusiastic
Self-motivator
Works well both independently and as part of a team.
Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.
Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
Flexibility and proven ability to handle multiple tasks.
Experience with common PC computer software including Microsoft Word, Excel, and Outlook.
Capable of working in a practice environment/culture that promotes ongoing change toward process improvement.
MA Certification required.
BLS Certified required
EKG Certified required

Nice To Haves

Certified Medical Assistant through the American Association of Medical Assistants (AAMA) preferred.
BLS Certification through American Heart Association (AHA) preferred.

Responsibilities

Interview patients to obtain medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare necessary equipment for healthcare providers.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
Clean and sterilize instruments and dispose of contaminated supplies.
Active participation in patient care including rooming patients, taking blood pressures, performing EKGs, recording patient vitals in EPIC.
Performs other procedures as determined relevant to the individual patient and transport patient to ER, if needed.
Overall responsibility for the flow of the providers’ patient care sessions.
Providing needed information to the front desk staff concerning the workflow in the patient care area and keeping the provider informed of any issues that affect the efficiency of the clinical flow.
Accurately uses the Ambulatory Patient Tracking system.
Demonstrates a strong sense of shared responsibility to maintain a clean environment by ensuring exam rooms and phlebotomy area are clean and appropriately stocked with supplies daily.
Exhibits a strong sense of shared responsibility in maintaining clinical equipment, including EKG machines, daily transmission of EKG recordings, and monthly calibration of scales.
Responsible for contacting Bio-Med for any broken machine or expired that is registered with the Bio-Medical Engineering department.
Covers medical assistant shortages in other areas of Cardiology as needed.
Promotes patient/customer satisfaction by interacting with patients and coworkers in a professional and courteous manner.
Other duties as assigned.