Medical Assistant II

Roots Community Health Center•Oakland, CA

15d•$24 - $25

About The Position

The Medical Assistant II (MA II) performs all MA I duties and provides advanced clinical support, mentoring, workflow coordination, quality improvement, and regulatory support. The MA II maintains competency in all MA I responsibilities, including preparing exam rooms, supporting efficient patient flow, rooming patients, obtaining vital signs, documenting histories and chief complaints, and preparing patients for visits. They perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing. They assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education. They maintain accurate medical records, supplies, equipment, and required clinical logs, and keep clinical areas clean and organized. The MA II also serves as a clinical resource and mentor for Medical Assistants, supporting orientation, precepting, coaching, and competency validation. They support advanced clinical workflows, including difficult blood draws and specimen collection, and assist with clinic operations, patient flow, supply inventory, and equipment coordination. They support clinical workflow and standard operating procedure improvements, and participate in chart audits, quality improvement, and regulatory readiness. They maintain required quality-control, temperature, and regulatory logs, and may serve as shift lead and assist with interviews and onboarding. They collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice. They demonstrate professionalism, accountability, teamwork, and excellent customer service. The MA II works independently with minimal direction, anticipates provider and clinical team needs, and demonstrates strong clinical, documentation, and communication skills. They manage time and priorities effectively, identify barriers, propose solutions, and seek guidance when needed, while promoting teamwork, professionalism, and excellent patient service.

Requirements

Minimum 2 years of Medical Assistant experience required.
High school diploma or GED required.
Current BLS certification required.
Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry.
Familiarity with Electronic Health Records, Microsoft Office, and Google Docs.
Ability to communicate effectively in English and prioritize competing tasks.
Experience working with diverse and underserved populations.

Nice To Haves

Pediatric medical assisting and phlebotomy experience and comfort level strongly preferred
Medical Assistant registration or certification preferred.
California Certified Phlebotomy Technician I (CPT I) preferred, not required.
Community clinic or nonprofit experience and bilingual Spanish preferred.

Responsibilities

Prepare exam rooms and support efficient patient flow.
Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable.
Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed.
Maintain accurate medical records, supplies, equipment, and required clinical logs.
Maintain clean, organized clinical areas and support clinic operations as needed.
Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation.
Support advanced clinical workflows, including difficult blood draws and specimen collection.
Assist with clinic operations, patient flow, supply inventory, and equipment coordination.
Support clinical workflow and standard operating procedure improvements.
Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs.
Maintain required quality-control, temperature, and regulatory logs.
Serve as shift lead and assist with interviews and onboarding as assigned.
Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision.
Demonstrate professionalism, accountability, teamwork, and excellent customer service.
Works independently with minimal direction.
Anticipates provider and clinical team needs.
Demonstrates strong clinical, documentation, and communication skills.
Manages time and priorities effectively.
Identifies barriers, proposes solutions, and seeks guidance when needed.
Promotes teamwork, professionalism, and excellent patient service.