Medical Assistant II

The Christ Hospital•Cincinnati, OH

About The Position

Assists in examination and treatment of patients under the direction of a physician. This role involves maintaining patient flow, documenting patient information accurately in the electronic medical record (EMR), preparing patient charts, and coordinating with patients, pharmacies, and insurance companies for medication refills and pre-authorizations. The Medical Assistant also prepares and maintains treatment rooms, orders medical supplies, and completes patient assistance paperwork. They obtain pertinent medical information, manage EMR workflows, handle incoming calls, schedule appointments, and perform routine diagnostic tests using equipment such as EKG and cardiac monitors. Additionally, the role requires maintaining a safe and confidential work environment, adhering to legal responsibilities, and supporting quality measures and patient experience.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant program or previous Medical Assisting experience required.
Excellent computer skills (Microsoft Outlook, Excel, EMR and scheduling systems) required.
Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone required.
Ability and willingness to travel to other physician offices as requested or needed.
BLS certification required.

Nice To Haves

Associate Degree and/or Certified/Registered MA preferred.
2 to 5 years MA or other relevant experience preferred.
Practice in different care settings (e.g. Primary care, Specialty, EMT, etc.).
Complementary clinical skills such as phlebotomy, performing EKGs, stitches removal, splinting, etc. are highly preferred.
Certified/Registered MA preferred.
May assist in training of new employees.
May act as Super User for Electronic Medical Record.
May coordinate/oversee work queues in office.

Responsibilities

Maintains patient flow during clinic hours.
Documents review of systems, measures vital signs, updates medical history, and reviews medications.
Correctly records patient information in the electronic medical record (EMR).
Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing necessary medical records.
Accesses and navigates websites or calls outside facilities to obtain necessary information.
Refills medications and pre-authorizes medications, communicating with patients, pharmacies, or insurance companies.
Maintains recording of patient samples and other medications and disposes of expired medications.
Prepares treatment rooms for examination of patients; maintains clean, fully supplied exam rooms.
Orders medical supplies as needed.
Completes patient assistance paperwork/requests as needed.
Obtains pertinent medical information from patients to facilitate medical decision making.
Returns calls as needed.
Responds to MyChart messages as needed.
Works in-baskets, daily work flow logs, and work queues in EMR/Practice Management system.
Answers incoming calls, schedules appointments, checks-in and out patients, and completes pre-certifications for prescriptions, procedures, and surgeries.
Operates EKG, cardiac monitors, and other equipment to administer routine diagnostic tests.
Performs clinical duties such as phlebotomy and cast removal as assigned.
Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
Maintains patient confidence and protects operations by keeping patient care information confidential.
Understands and adheres to the legal responsibilities and requirements with the medical assistant role.
Demonstrates comprehension and support of quality measures and patient experience.