Medical Assistant II

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Scottsdale, AZ

1d•Onsite

About The Position

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs. At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Requirements

High School Diploma or GED required.
Certified or Registered Medical Assistant OR completion of a Medical Assistant program that meets the BOMEX training guidelines OR completion of a United States Armed Forces medical services training program OR meet necessary guidelines as described in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401.
Basic Life Support (BLS) certification required.
1 year of experience as an MA in a medical setting, or 6 months of experience as an MA at NOAH.
Strong knowledge of medical practices and front and back-office procedures.
Strong knowledge of patient care and examination procedures.
Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds.
Strong customer service skills.
Detail-oriented and professional.
Ability to exercise confidentiality, discretion, and good judgment.
Must be able to lift up to 25 pounds at times.
Must be able to navigate various departments of the organization’s physical premises.
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.

Nice To Haves

Ability to speak English and Spanish preferred.
1+ years of experience using an EHR system preferred.
1+ years of experience coordinating a vaccine program preferred.
1+ years of supervisory and/or training experience preferred.

Responsibilities

Maintaining efficient patient flow within the clinic.
Performing all duties of a Medical Assistant (MA).
Supporting supervisors in training new MA staff.
Responsible for operational and clerical tasks, project work, and assigned programs.
Demonstrating strong clinical skills and expertise in all relevant systems and processes.
Serving as a resource to step in and cover any needs of the clinic (float position).
Providing advice and training to the Medical Assistant staff.
Ensuring staff adhere to and follow all organizational policies, safety standards, and healthcare regulations.
Performing regular internal audits on departmental processes and procedures.
Providing consultation on complex projects and acting as a top-level contributor regarding EHR systems or other related department systems, including systems training and processes.
Overseeing inventory, storage, handling, tracking, and reporting of all vaccines daily in clinic and during events.
Working in a team model to improve the patient's experience, provide clear communication and access to care, and support processes that will improve patient satisfaction.
Preparing patients for examination, taking vitals, and recording patients' health history.
Setting up EKG machines, administering injections and medications, and performing routine specimen collection and tests.
Preparing equipment and examination rooms and cleaning instruments.
Assisting providers with medical treatments, procedures, and exams.
Managing inventory of medical supplies and equipping exam rooms with appropriate supplies.
Receiving and directing phone calls, scheduling appointments, checking-in patients, obtaining necessary patient information to file and updating patient records, and ensuring all forms and consents are completed by patients.
Checking out patients, assisting with referral processing, and arranging laboratory services.
Organizing and communicating with insurance companies for authorizations for therapies, testing, and specialist referrals.
Submitting appropriate referrals for employees.
Attending, participating, and/or assisting in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
Performing other related duties as assigned.