Medical Assistant II- Internal Medicine

Beth Israel Lahey Health•Wellesley, MA

7d•Onsite

About The Position

The Medical Assistant II serves as a role model, providing support, training, and sharing knowledge with other Medical Assistants, MA student externs, and Practice Assistants. This role involves making recommendations for resource utilization, identifying and resolving OSHA compliance issues, auditing and maintaining point of care testing, and tracking test results. The MAII participates in practice improvement initiatives and may work on small projects under the direction of management. Key duties include greeting patients, serving as a communication resource, taking accurate patient information, responding to calls and requests, and escorting patients to exam rooms. The role ensures the availability of necessary documents and information, obtains vital signs, performs EKGs, injections, and phlebotomy, and assists providers. It also involves performing departmental screenings, lab tests, specimen collection, implementing quality control standards, assisting with procuring medical records, ensuring proper patient identification on records, adding new medications to the EMR system, and assembling records according to policy.

Requirements

High School diploma or GED required.
Certificate 1 Medical Assistant Certificate required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

1-3 years of experience as a Medical Assistant in a primary care setting.

Responsibilities

Serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants.
Makes recommendations on how resources can be used differently and more effectively.
Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results.
Participates in practice improvement initiatives.
May participate in small projects under the direction of the Manager or Designee.
Greets patients and serves as a communication resource.
Asks appropriate questions and solves problems.
Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
Responds quickly and courteously to phone calls and requests.
Seeks assistance from supervisor and others appropriately.
Greets patients and escorts to exam rooms.
Ensures availability of x-rays, lab slips, medical records and other pertinent info.
Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers.
Performs departmental screening, lab tests and specimen collection.
Implements quality control standards.
Assists with procuring medical records.
Ensures patient records and relevant documents filed in the record have appropriate patient identification.
Adds new medications to patient record in EMR system.
Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.