Medical Assistant II - Neurology Clinic

UIOWA•Iowa City, IA

19h•Onsite

About The Position

The University of Iowa Health Care Department of Neurology is looking to hire a Medical Assistant II. This role functions as a member of the ambulatory patient care team, performing technical, patient care, and related clerical functions in an ambulatory setting by coordinating all elements of the patient visit. The Medical Assistant II works under the direct supervision of a licensed independent practitioner, registered nurse, nurse manager, assistant nurse manager, or other licensed designee.

Requirements

Certification or registration as a Medical Assistant or completion of a recognized one-year Medical Assistant Program, or Completion of a health care profession program with a curriculum incorporating elements of a Medical Assistant program including but not limited to pathophysiology, medical terminology, basic pharmacology and medication administration including dose calculation and psychology.
Knowledge of medical records documentation requirements.
Knowledge of medical instruments and supplies.
Knowledge of routine oral, rectal, and injectable medications.
Knowledge and ability to perform CPR and emergency care procedures.
Ability to maintain patient confidentiality.
Ability to maintain a courteous and respectful approach toward patients, visitors, and fellow staff members.
Ability to work safely and willingness to comply with special safety and health precautions including universal precautions.
Ability to provide care with regard to patient condition and age.
Ability to use supplies and equipment in a cost-efficient manner.
Ability to maintain personal appearance in accordance with dress code.
Ability to be punctual, dependable and flexible (so as to alter work schedule to meet unit/patient needs).
Ability to read and understand instructions and guidelines and to read data indicators.
Ability to maintain effective working relationships.

Nice To Haves

Experience working in a health care environment with direct patient care
Ability to communicate effectively with hospital staff
Strong written communication skills
Customer service experience
Previous healthcare support experience
Demonstrated competency in medical terminology
Demonstrated computer skills and ability to navigate the EMR

Responsibilities

Facilitating the smooth flow of patients through the clinic, interacting with patients, families, nursing staff and LIP’s.
Assisting in clinic with physical examination of patient and related treatments according to patient condition and age, including patient history and screenings, vital signs, medication history, allergies and immunizations.
Providing information to patients using pre-printed and pre-approved documents.
Collecting specimens for routine and specialized testing such as urinalysis and venipuncture using proper collection techniques.
Performing routine tests and procedures, including POC tests, under the direction of the LIP or per protocol.
Administering routine oral, rectal or injectable medications and vaccinations within the scope of practice and per established protocols.
Identifying medication renewal needs during the outpatient visit and communicating to the LIP.
Coordinating prescription renewal process in conjunction with the LIP post outpatient visit.
Identifying vaccination needs for specific patient populations and administering per protocol.
Documenting care given and patient history in electronic medical record including clinic forms.
Managing internal and external medical records to ensure accurate and complete data is available for patient appointments.
Assisting in obtaining preauthorization's and prior authorizations.
Performing check in functions.
Performing cash collection for co-payments and cash box reconciliation.
Distributing parking stickers per policy.
Receiving incoming calls and routing to appropriate nurse/provider/service.
Making outgoing and reminder calls to patients.
Scheduling appointments as needed.
Coordinating patient care with other departments.
Assisting with preparation for upcoming clinics.
Completing on-line and in-service education programs annually and as required/offered.
Attending and participating in staff meetings.
Treating matters with confidentiality in accordance with HIPAA requirements.
Demonstrating consideration and respect for patients, families, and co-workers.
Reporting unusual incidents, complaints or concerns to LIP, nurse manager or designee.
Filing PSN reports to record unusual events.
Transporting patients safely with appropriate hand-off communication.
Utilizing procedures, skills and techniques to prevent cross-contamination and transmission of infection.
Anticipating, planning and responding to the needs of the healthcare team.
Communicating effectively with patients, families and team members.
Assisting staff during emergencies within the scope of capabilities and following standard precautions.
Maintaining required skills in CPR and emergency care through participation in review sessions.
Completing assignment, seeking assistance when necessary and assuming responsibility for special duties or tasks assigned.
Altering work schedule to meet clinic/patient needs.
Assuming responsibility for neatness and cleanliness of clinic.
Cleaning and returning equipment to the proper location.
Checking to ensure equipment is maintained by Bioengineering according to expiration date.
Obtaining and assembling supplies and equipment for procedures as directed.
Transporting specimens and supplies.
Performing other projects or tasks as assigned.
Incorporating the principles of Service Leadership to ensure positive patient/customer relations.
Adhering to UI Health Care policies regarding personal conduct, including following established leadership, remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance, attendance and punctuality.
Assisting with maintaining unit/clinic to accreditation standards.