Medical Assistant-Neuro-Atrius Health

UnitedHealth Group•Brookline, MA

About The Position

Atrius Health, part of the Optum family of businesses, is seeking a Medical Assistant II to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department.

Requirements

High School Diploma or GED
1+ years as a Medical Assistant (a bachelor’s or associate degree may be substituted for one year of experience)

Nice To Haves

Associate degree in medical assisting or graduate of medical assistant certification program
American Heart Association Basic Life Support (BLS)
Advanced Cardiac Life Support (ACLS) may be required based on specialty
Computer Experience- The ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Knowledge of reagent stability and storage
Understands the testing procedure and factors influencing test results

Responsibilities

Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I’s. Able to problem-solve and serve as a resource to other Medical Assistants
Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
Manages clinicians’ daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults
Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
Handles patients and third party requests (i.e. worker’s compensation, government and social services) for documentation of medical information, such as health status, worker’s compensation related care, and return to work authorizations
Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments
Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
May represent department on groups and teams related to upgrades of the electronic medical record