Medical Assistant II - Needham Internal Medicine

Beth Israel Lahey Health•Needham, AL

1d•Onsite

About The Position

This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations within the growing Beth Israel Lahey Health (BILH) team. The role reports to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physician(s), nurses, or other health care providers.

Requirements

High School diploma or GED required.
Medical Assistant Certificate required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
All staff must be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

1-3 years of experience as a Medical Assistant in a primary care setting.

Responsibilities

Serve as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.
Make recommendations on how resources can be used differently and more effectively.
Identify and resolve OSHA compliance issues.
Audit and maintain point of care testing and track test results.
Participate in practice improvement initiatives.
Participate in small projects under the direction of the Manager or Designee.
Greet patients and serve as a communication resource.
Ask appropriate questions and solve problems.
Take complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
Respond quickly and courteously to phone calls and requests.
Seek assistance from supervisor and others appropriately.
Greet patients and escort to exam rooms.
Ensure availability of x-rays, lab slips, medical records and other pertinent info.
Obtain vitals, weight, blood pressure, pulse and temperature.
Perform EKGs, injections and/or phlebotomy.
Assist providers.
Perform departmental screening, lab tests and specimen collection.
Implement quality control standards.
Assist with procuring medical records.
Ensure patient records and relevant documents filed in the record have appropriate patient identification.
Add new medications to patient record in EMR system.
Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.