Medical Assistant II

Stanford Medicine Children's Health•Menlo Park, CA

1d•$28 - $33•Onsite

About The Position

Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor.

Requirements

High School diploma or equivalent.
Completion of all requirements in a recognized Medical Assistant training program.
One (1) year of progressively responsible and directly related work experience.
Current Cardiopulmonary Resuscitation (CPR) certification.
Knowledge of medical terminology.
Knowledge of inventory management practices.
Knowledge of computer systems and software used in functional area
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
Ability to perform standard clinical procedures according to established protocols.
Ability to communicate clearly orally and in writing.
Ability to follow oral and written instructions.
Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
Ability to solve problems and identify solutions
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.)
Ability to field phone calls and answer questions.
Ability to multi-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in fast paced and high-volume environment.

Responsibilities

Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment.
Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves electronic medical records
Prints and uses scheduling reports.
Retrieves and prepares patients charts.
Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
Escorts patient to exam room; measures and records vital signs.
Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
Collects and sends specimens to appropriate labs for testing per protocol.
Processes requests for prescription refills according to established practice.
Other duties as assigned.