Medical Assistant II - Spanish Speaking - Jamaica Plain

Beth Israel Lahey Health•Boston, MA

5d•$22 - $30•Onsite

About The Position

The Medical Assistant II serves as a role model, providing support, training, and sharing knowledge with other Medical Assistants, MA student externs, and Practice Assistants. This role involves identifying and resolving OSHA compliance issues, auditing and maintaining point-of-care testing, tracking test results, and participating in practice improvement initiatives. The MAII may also participate in small projects under the direction of the Manager or Designee. Key responsibilities include greeting patients, serving as a communication resource, taking accurate patient information, and responding to inquiries. The role also involves escorting patients to exam rooms, ensuring necessary information is available, obtaining vital signs, performing EKGs, injections, and/or phlebotomy, assisting providers, performing departmental screenings, lab tests, and specimen collection, and implementing quality control standards. Additionally, the MAII assists with procuring medical records, ensuring proper patient identification, adding new medications to the EMR system, and handling requests for patient information according to established guidelines.

Requirements

High School diploma or GED required.
Certificate 1 Medical Assistant Certificate required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competent to provide patient care to Neonatal, Youth, Young adult, Middle Age, and Elderly age groups.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Nice To Haves

1-3 years of experience as a Medical Assistant in a primary care setting.

Responsibilities

Serve as a role model, providing support, training, and sharing knowledge with other Medical Assistants, MA student externs, and Practice Assistants.
Identify and resolve OSHA compliance issues, audit and maintain point of care testing, and track test results.
Participate in practice improvement initiatives and small projects.
Greet patients, serve as a communication resource, and solve problems.
Take complete and accurate information from patients in person and by phone, prioritizing and communicating information to providers.
Respond quickly and courteously to phone calls and requests.
Greet patients and escort them to exam rooms.
Ensure availability of x-rays, lab slips, medical records, and other pertinent information.
Obtain vitals, weight, blood pressure, pulse, and temperature.
Perform EKGs, injections, and/or phlebotomy.
Assist providers.
Perform departmental screening, lab tests, and specimen collection.
Implement quality control standards.
Assist with procuring medical records.
Ensure patient records and relevant documents have appropriate patient identification.
Add new medications to patient record in EMR system.
Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.