Medical Assistant II - PCP Family Medicine

UTMB Health•Galveston, TX

3d•Onsite

About The Position

The Medical Assistant II provides technical, supportive, age-specific, and developmentally appropriate patient care functions for assigned clinical areas. This role may function as a member of a Patient Centered Medical Home clinical team or in a role that includes routine administrative and clinical tasks. The Medical Assistant II possesses advanced Medical Assistant skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Requirements

High school or equivalent.
Three years experience.
Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other).
CPR Certification required.

Nice To Haves

Medical Assistant II may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks.
Advanced Medical Assistant skills.
Proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.
Proficient in multiple specialty procedures.
Successful completion of all Patient Services Specialist training including refresh training.

Responsibilities

Perform as Medical Assistant and Front desk Registration training.
Able to effectively identify problems and determine solutions.
Understand clinic flow to maximize clinic usage to meet patient needs.
Assists with patient flow within assigned outpatient clinic setting.
Responds in a timely manner to call-lights.
Provides comfort measures to patient / family.
Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
Obtains vital signs.
Appropriately documents chief complaint and reason for visit.
Uses aseptic techniques and infection control measures in the performance of duties.
Accurately collects excretory specimens, such as urine and feces.
Obtains blood samples by venipuncture.
Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
Measures and records intake and output as ordered.
Prepares and assists patients undergoing treatments, examinations, and procedures.
Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
Recognizes and communicates patient needs and unusual occurrences with patients / families.
Refills patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
Safely and properly administers medications as assigned.
Accurately documents / communicates interventions and measurements.
Communicates relevant information to appropriate health care provider.
Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
Assist with medication reconciliation as required.
Assists in the maintenance of equipment, supplies, and the environment.
Assists in maintaining a clean and safe environment.
Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.
Cleans equipment and returns to its proper place.
Reports equipment and supplies needing replaced or repaired.
Stocks rooms, carts, cabinets, etc. as assigned / requested.
Respects and supports patient rights.
Serves as patient / family advocate.
Practices principles of patient and employee confidentiality.
Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
Practices positive customer peer relations.
Consistently communicates in a professional and courteous manner.
Reports and seeks assistance in dealing with guest complaints / concerns.
Establishes and maintains a positive rapport with patient / family and co-workers.
Consistently responds to customer requests / needs in an appropriate manner.
Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
Demonstrates acceptable productivity and practices cost containment.
Prioritizes and completes all work in an effective and efficient manner.
Demonstrates initiative, resourcefulness, and flexibility.
Effectively and efficiently uses time, equipment, and supplies.
Functions as an interdependent and supportive team member.
Provides support and assistance, as appropriate.
With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
Accepts responsibility for own growth / development.
Participates in in-services and ongoing education programs.
Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
Exchanges constructive feedback with peers and others.
Conducts self-evaluation and participates in developmental goal setting.
Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences.
Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care.
Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care.
Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services.
Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT.
Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.
Answers patient calls with accuracy and properly document patient needs.
Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments.
Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments.
Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately.
Dispositions patient within designated timeline.
Proficient in multiple specialty procedures and Successful completion of all Patient Services Specialist training including refresh training.