Medical Assistant II - Outpatient Psych

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

The Medical Assistant II - Outpatient Psych role is within The General Hospital Corporation Mass General Brigham, a not-for-profit organization dedicated to patient care, research, teaching, and community service. This position supports providers in the innovative and dynamic MGH Team-based Outpatient Psychiatry Clinic (TOP), which serves the mental health needs of patients under the care of MGH primary care physicians. The clinic operates with three teams, each comprising a psychiatrist, psychologist, nurse practitioner, social worker, and a medical assistant.

Requirements

High School Diploma or Equivalent required.
Direct MA experience or medical field work: 2-3 years required.
Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Managing one's own time and the time of others.

Nice To Haves

CCMA highly preferred.

Responsibilities

Participates actively in patient care, including obtaining chief complaint and vital signs, completing pertinent screening, and ensuring proper identification and handling of sensitive information.
Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history, and any other information added to the medical record.
Manages the flow of the provider’s patient care session, makes decisions to add patients to the schedule as needed, and keeps the provider informed about issues affecting care efficiency.
Provides medication and overdose education to patients and families as directed by the prescriber and within the scope of the MA’s practice.
Supports patient care and the healthcare team by anticipating administrative functions, including preparing prior authorizations, monitoring clinical messaging, supporting providers with patient follow-up letters, and updating the medical record under provider guidance.
Monitors and stocks supplies for the clinical and administrative needs of the practice.
Transports/escorts patients in the hospital as needed.
Provides cross-coverage for the patient services coordinator role as needed, such as scheduling appointments, answering phones, managing messages, and other managed care related issues (only if out of office).
Maintains an orderly practice environment, including properly disinfecting exam rooms between visits.
Demonstrates a commitment to excellence in safety, care, and service with a strong orientation toward outstanding customer service.
Participates in medical team meetings, rounds, and case conferences to provide education, consultation, and information exchange to improve patient care.
Assists with patient faxes, RX refills, and pharmacy requests.
Monitors and manages the Epic in-basket/pools.
Completes insurance verification and benefit reviews prior to any rendered services.
Appropriately documents insurance information, including benefits and prior approvals, in the electronic medical record.
Maintains confidentiality and privacy consistent with HIPAA guidelines.
Maintains an organized and neat work area.
Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems.
Follows hospital and department standards regarding telephone courtesy and etiquette.
Maintains accurate knowledge of hospital policies and ensures adherence to all recommended procedures.