Medical Assistant II, ENT - Atrius Health

UnitedHealth Group•Dedham, MA

2d•$16 - $29•Onsite

About The Position

This role performs expanded and advanced level medical assistant duties, including identifying and resolving concerns related to patient satisfaction, patient flow, and compliance with procedures and guidelines. The Medical Assistant II typically provides direct clinical support to one or more clinicians and may support more than one department. This position maintains a higher degree of technical expertise than a Medical Assistant I and serves as a role model. They are responsible for managing patient flow, access, and scheduling for clinicians to optimize appointment availability and maximize clinical time. This includes determining the urgency and priority of walk-ins and add-on patients. The role also involves coordinating the practice when clinicians are unavailable, ensuring calls are responded to properly, and clinicians receive necessary information. Sorting, managing, and reviewing clinician mail, maintaining and screening MyHealth messages, and addressing incoming questions are also key duties. The Medical Assistant II monitors practice issues, identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance, and advocates for patients. They handle requests for documentation of medical information for patients and third parties, such as worker’s compensation claims and return-to-work authorizations. Completing forms for visits and submitting them for MD review, and verifying prior authorizations are also part of the responsibilities. The role may involve serving as a departmental float, requiring learning and adapting to the operational issues and practices of multiple areas, including primary care or specialty departments. Participation in care improvement activities like Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs) is expected. Additionally, the Medical Assistant II may train and orient new staff, and potentially be involved in interviewing and on-boarding new hires. They may also represent the department on groups and teams related to electronic medical record upgrades.

Requirements

High School Diploma or GED
3+ years in a clinical setting with 1+ years as a Medical Assistant (a bachelor’s or associate degree may be substituted for one year of experience)

Nice To Haves

American Heart Association Basic Life Support (BLS)
Advanced Cardiac Life Support (ACLS) may be required based on specialty

Responsibilities

Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I’s.
Able to problem-solve and serve as a resource to other Medical Assistants
Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
Manages clinicians’ daily schedule to expedite care and maximize clinical time.
Determines urgency and priority of walk-ins, add-on patients and patient consults
Coordinates the practice when clinicians are unavailable.
Ensures calls are responded to properly and clinicians receive necessary information
Sorts, manages and reviews clinician mail (may be paper or electronic).
Maintains and screens MyHealth messages.
Addresses incoming questions when appropriate
Monitors practice issues and problems.
Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.
Advocates for patients as appropriate
Identifies and assists in resolving patient concerns and operational difficulties.
Informs supervisor of outstanding issues in the practice
Handles patients and third party requests (i.e. worker’s compensation, government and social services) for documentation of medical information, such as health status, worker’s compensation related care, and return to work authorizations
Completes forms needed for visits and submits to MD for review.
May need to review patient record for missing information.
Verifies prior authorizations
May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas.
Float responsibilities may be within either primary care or specialty departments
Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
Trains and orients new staff as needed.
May also be involved in interviewing and on-boarding of new staff
May represent department on groups and teams related to upgrades of the electronic medical record