About The Position

The Medical Assistant II, Certified provides routine clinical and administrative support to providers and other health care team members in an outpatient clinic setting. The position works under the clinical supervision of a provider for patient care activities and under the general direction of the designated manager or supervisor. UNC Family Medicine at Carraway Village is a patient-centered primary care practice in Chapel Hill serving patients of all ages. The clinic provides preventive care, maternity services, and chronic disease management. The role supports the clinic’s collaborative team and its commitment to high-quality patient care.

Requirements

  • Certification as a Medical Assistant from AAMA, AMT, NHA (CCMA), NAHP (NRCMA), or NCCT (NCMA).
  • Basic Life Support certification from the American Heart Association or American Red Cross.
  • At least one year of full-time experience as a Certified Medical Assistant.
  • Demonstrate the competencies outlined in the Medical Assistant, Certified Advancement Worksheet through the application and interview.
  • Ability to perform the essential functions of the position.
  • Effective communication and interpersonal skills.
  • Ability to engage positively with patients and families and work as a team with staff and providers.
  • Ability to use a computer to document required information in the electronic medical record.

Nice To Haves

  • Completion of a Medical Assisting program accredited by CAAHEP or ABHES is strongly preferred, but not required.

Responsibilities

  • Perform rooming and intake, collecting vital signs, height, weight, and information related to the patient's reason for visit.
  • Collect patient and family data, including medical and social history.
  • Review the patient's current medication list, allergies, and preferred pharmacy.
  • Assist the provider during treatments, examinations, and procedures as directed.
  • Collect specimens and perform phlebotomy.
  • Administer medications under the direction of a provider.
  • Perform tests such as EKGs and eye exams under the direction of a provider.
  • Review the patient record to determine whether routine health screenings are needed.
  • Ensure exam and procedure rooms have appropriate supplies, equipment, forms, and educational materials ready for use.
  • Provide after-visit, follow-up, self-care, or procedural instructions and educational materials as directed.
  • Prepare, clean, stock, and maintain exam and treatment rooms.
  • Clean and sterilize instruments.
  • Assist with patient registration, check-in and check-out, appointment scheduling, scheduling tests and treatments, and referrals.
  • Answer the clinic telephone and assist with the in-basket under the direction of a provider or nurse.
  • Assist in emergency situations as directed by a provider or nurse.
  • Precept new medical assistant or credentialed medical assistant hires and medical assistant externs.
  • Train other medical assistants in clinic procedures.
  • Assist the physician with maintaining preventive health measures for a panel of patients.
  • Perform clinic-based quality or safety duties, such as coordinating clinic safety, maintaining an immunization or medication registry, or performing required audits.
  • Manage clinic supply ordering.

Benefits

  • UNC Health benefits are available. Employees of another North Carolina agency who currently participate in TSERS or the ORP may be eligible to continue participating in those plans at UNC Health.
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