Medical Assistant I

Santa Cruz Community Health• Santa Cruz, CA, US, CA

7d•$23 - $28•Onsite

About The Position

Santa Cruz Community Health (SCCH) is a multi-site, Federally Qualified Health Center (FQHC) serving Santa Cruz County residents. SCCH began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. Now, 50 years later, we serve that same mission at our three clinic sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center serving everyone; and the Santa Cruz Mountain Health Center providing appropriate and expanded access to care for our patients in the San Lorenzo Valley. Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful. SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff work as a team to fulfill our mission so that all our patients have access to quality, whole-person health care. POSITION SUMMARY: A Medical Assistant (MA) ensures patients receive excellent customer service care and that operations are conducted in support of the patient-centered medical home (PCMH) model. Medical Assistant’s work in Care Teams and are responsible for a variety of back office medical assisting, lab, and patient education duties. Duties include but are not limited to, preparing charts for patient visits, rooming patients, taking, and recording vital signs, assisting providers with exams, and working as a strong and flexible member of a health care team. Medical Assistants are expected to demonstrate exceptional critical thinking, clinical, patient relations, organizational, and time management skills. Classification: Temporary, Full-Time, Hourly, Non-Exempt Reports to: Clinic Manager & Site Operations Director Compensation: $23.23 - $28.41 per hour, depending on experience and certification, DOE. Plus $0.50/hour bilingual differential Spanish/English Location: Women's Health Center Hours: Varies; Some evenings and/or Saturdays required Language: English; English/Spanish strongly preferred

Requirements

High School graduate or equivalent
Clinical Medical Assistant School indicating completion of program including externship
Current BLS/CPR certification
Minimum of one year back-office experience
Knowledge of standard clinical healthcare practice policies and procedures.
Experience working on computers and Knowledge of Microsoft Office software products.
Ability to work with practice management and EHR systems.
Knowledge of health insurance plans.
Knowledge of healthcare terminology, procedures, and practice.
Knowledge of HIPAA regulations.
Excellent verbal and written communication skills.
Ability to work independently and to use good judgment.
Ability to work effectively and harmoniously with co-workers.
Possess empathy towards the needs of others with excellent leadership and coaching skills.
Actively works to maintain a good working relationship and team approach with peers and co workers.

Nice To Haves

Bilingual English/Spanish strongly preferred
Good knowledge of general back-office procedures, such as taking vitals, and administering immunizations.
Good comprehensive knowledge of medical terminology in English and Spanish
Emergency response capability for possible crisis situations
Knowledge of personnel management and labor law as it relates to this position.

Responsibilities

Provide health education to patients under the direction of medical providers.
Assist providers with medical procedures and provide direct patient care (under the direction of medical providers) when demand is high.
Attend and participate in organization meetings and attend assigned training courses.
Ensure protection of individually identifiable health information by HIPAA regulations.
Assist Clinic Manager in ensuring that facilities are safe and meet staff and patient needs.
Create and support a positive teamwork environment.
Acts as a patient liaison with front office, billing staff, and providers.
Assists providers with procedures.
Performs lab tests and documents results.
Conducts pregnancy screening, administers adult and pediatric injections, provides health education, information and referrals as needed.
Sets up and breaks down exam rooms.
Prepares paperwork for external laboratories, sterilizes equipment in autoclave, and assists with stocking, inventory, and ordering medical/clinic supplies.
Provides patient-centered customer service at all times.
Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful, and friendly manner.
Demonstrates ownership, initiative, attention to detail, and follow-through.
Approaches problem-solving by focusing on patients first.
Advocates for care that best serves the patient.
Addresses customer complaints/problems in a timely manner.
Oral and written communication is clear, concise, accurate, positive, and respectful.
Demonstrates comprehension of oral and written questions, instructions, and information rapidly, thoroughly, and accurately.
Response to oral and written questions, instructions, and information is timely and appropriate.
Written communication is well-organized, legible, concise, neat, and in proper grammatical form.
Checks work related email and mailbox on a daily basis.
Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy, and confidence.
Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others.
Demonstrates a positive attitude, flexibility, and ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills.
Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions.
Demonstrates good judgment in making decisions.
Resolves issues independently and only seeks assistance as needed.
Completes assigned duties & responsibilities in an accurate, timely and efficient manner.
Arrives to work on time and maintains consistent attendance.
Follows instructions and appropriate procedures.
Maintains patient confidentiality as required by HIPAA.