Medical Assistant I-Per Diem ( (Wayland, Waltham and Lexington) M-F

Beth Israel Lahey Health•Needham, AL

21h•Hybrid

About The Position

Per diem float for Monday-Friday day time hours. Offices include: Wayland, Waltham and Lexington. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Requirements

High School diploma or GED required.

Nice To Haves

Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Responsibilities

Serves as a communication resource.
Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
Responds quickly and courteously to phone calls and requests.
Greets patients and escorts to exam rooms.
Ensures availability of x-rays, lab slips, medical records and other pertinent info.
Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers.
Performs departmental screening, lab tests and specimen collection.
Implements quality control standards.
Provides patients with relevant instructions for specific tests and procedures.
Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner.
Schedules follow-up tests and appointments.
Arranges patient transport as needed.
Sorts/distributes lab results daily to appropriate physician or nurse practitioner.
Maintains patient confidentiality.
Assists with procuring medical records.
Ensures patient records and relevant documents filed in the record have appropriate patient identification.
Adds new medications to patient record in EMR system.
Assemble records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO).
Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized.
Maintains an unobstructed area for patient access.
Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials.
Tracks, orders and maintains supplies and equipment, restocks supplies.