Medical Assistant I-Float - South Bakersfield CHC

Clinica Sierra Vista•Bakersfield, CA

1d•Onsite

About The Position

Clinica Sierra Vista is seeking a Medical Assistant I-Float to perform routine patient care, technical, and supportive functions in a medical clinic setting. The Medical Assistant I will function within the scope of practice as described by the State of California Board. This role requires a working knowledge of all front office, back office, intake, and medical record processes. The ideal candidate will support the roles of Receptionists and Medical Assistants, undergo regular training on CSV's culture, mission, practice management system, customer service expectations, and quality initiatives. Responsibilities include following standard work procedures, troubleshooting problems, resolving patient issues, monitoring patient schedules to maximize access and minimize errors, overseeing the patient check-in/check-out process including collections and deposits, and ensuring compliance with various quality improvement guidelines and requirements (TJC, HRSA, PCMH, HEDIS, UDS, VFC, CHDP). The role also involves ensuring excellent patient experience and quality outcomes, assisting patients with financial questions, maintaining the integrity and standardization of medical records, and working closely with RNs and LVNs. Additionally, the Medical Assistant I will manage the ordering of supplies and handle a high volume of patients and customers with frequent changes and unexpected events.

Requirements

High School diploma or GED equivalent required.
Completion of an accredited Medical Assistant Program Required.
Possess and maintain current Basic Life Support (BLS) Card required, issued through the American Heart Association
Possess and maintain a California Driver’s license and valid auto insurance.

Nice To Haves

Associate's degree in business related field is preferred.

Responsibilities

Support in maintaining proficiency in the role of Receptionists and Medical Assistant duties and responsibilities.
Training includes but is not limited to Clinica Sierra Vista’s (CSV) culture and mission, practice management system, customer service expectations, payer sources, programs, and quality initiatives on a regular basis.
Responsible for following standard work procedures and trouble shoots any problems and resolving any patient issues at the health center.
Responsible for monitoring the management of patient’s schedules to maximize access and minimize errors and delays.
Monitors all functions of the patient check in/out process, including collections and deposits.
Ensures health center and team are meeting TJC, HRSA, PCMH, HEDIS, UDS, VFC, CHDP, and all quality improvement guidelines and requirements.
Must be customer service focused and ensure staff is providing excellent patient experience, customer service, and ensure quality outcomes.
Must be available to cover reception and assist patients with financial questions.
Ensures the integrity and standardization of medical records, that they are retained, protected, retrieved, transferred, and disposed of according to policies, local, stated, and or federal guidelines.
Works closely with Registered Nurse (RN) and Licensed Vocational Nurse (LVN), if applicable.
Maintains an efficient system for ordering forms, office, and medical supplies as designated.
Ability to work with high volume of patients, and internal/external customers, and deal with frequent changes, delays, or unexpected events.