000220 - Medical Assistants - Front Office Medical Assistant

Panoramic Health•Jacksonville, FL

About The Position

FKP is seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join our healthcare team. This role combines both administrative and clinical medical assisting responsibilities, serving as a key point of contact for patients throughout their care experience. The Front Office Medical Assistant is responsible for creating a welcoming environment, facilitating exceptional patient experiences, and supporting providers through effective communication, clinical assistance, and front-office operations. This position plays a critical role in building patient trust, satisfaction, and loyalty while ensuring efficient clinic workflows.

Requirements

High School Diploma/Equivalency required.
Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations).
Current BLS certification for healthcare providers preferred; required within 90 days of employment.
Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
Skill in use of computer, calculator, copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic and treatment room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficient with general math skills.
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

1 year of experience preferred.

Responsibilities

Greets all patients and visitors in a professional and welcoming manner.
Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR.
Performs demographic and insurance validation, and informs patient of privacy policies and procedures.
Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise.
Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches on a daily basis.
Keeps the reception and patient waiting areas clean and organized.
Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.
Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes.
Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
Greets patients and answers phones.
Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment.
Perform other duties and responsibilities as required, assigned, or requested.