000220 - Medical Assistants - Front Office Medical Assistant

Panoramic Health•Houston, TX

1d•Onsite

About The Position

The Front Office Medical Assistant role involves both administrative and clinical duties, focusing on providing exceptional patient support and communication to enhance patient satisfaction and loyalty. This role is responsible for welcoming patients, preparing them for their appointments, and ensuring they have all necessary information regarding their visit and the services they will receive. The position requires a blend of patient interaction, documentation, and basic clinical tasks.

Requirements

High School Diploma/Equivalency required.
Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations).
Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
Skill in use of computer, calculator, copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic and treatment room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficient with general math skills.
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current BLS certification for healthcare providers preferred; required within 90 days of employment.
1 year of experience preferred.

Responsibilities

Greets all patients and visitors in a professional and welcoming manner.
Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR.
Performs demographic and insurance validation, and informs patient of privacy policies and procedures.
Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise.
Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches on a daily basis.
Keeps the reception and patient waiting areas clean and organized.
Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.
Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes.
Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
Greets patients and answers phones.
Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment.
Perform other duties and responsibilities as required, assigned, or requested.