Medical Assistant & Front Office - Elmhurst, Lombard, Naperville and Hoffman

QualDerm Partners • Elmhurst, IL

9h • Hybrid

About The Position

QualDerm Partners is seeking a dedicated Medical Assistant / Front Office Representative to join our dynamic team. In this dual-role position, you will provide both clinical and administrative support, helping ensure a seamless and exceptional experience for patients throughout their visit. As a Medical Assistant / Front Office Representative, you will play a vital role in providing exceptional patient care, contributing to our commitment to excellence, and being a part of a talented team dedicated to creating a standout patient experience. If you are passionate about skin and aesthetics wellness and are eager to work in a supportive and collaborative environment, this is the opportunity for you. Your contributions will directly influence the lives of our patients, ensuring they receive the highest quality of care as they navigate their wellness journeys. Join us in making a difference in the lives of our patients as we continue to expand our footprint in the hospital and healthcare industry, elevating the standard of care in our communities. This is a dual role covering Medical Assistant and Front Office duties for all four locations: Elmhurst, Lombard, Naperville, and Hoffman.

Requirements

• High school diploma or equivalent; certification as a Medical Assistant preferred.
• Proven experience as a Medical Assistant or similar role in a clinical setting.
• Knowledge of medical terminology and practices relevant to dermatology.
• Strong communication skills, both verbal and written, to interact with patients and staff effectively.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Excellent organizational skills with attention to detail in a fast-paced environment.
• Basic proficiency in using electronic health records (EHR) systems and general office software.
• Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

• Certification as a Medical Assistant

Responsibilities

• Prepare patients for examination by taking vital signs, documenting medical histories, and updating patient records.
• Assist providers during examinations, procedures, and treatments by preparing equipment, supplies, and treatment rooms.
• Administer injections, medications, and treatments as directed by the provider and within scope of practice.
• Perform basic laboratory testing and prepare specimens for laboratory analysis.
• Educate patients regarding treatment plans, medications, post-procedure instructions, and skincare recommendations.
• Maintain clean, organized, and properly stocked exam and procedure rooms.
• Ensure accurate and timely documentation in the electronic medical record (EMR).
• Greet and check in patients, providing exceptional customer service and creating a welcoming environment.
• Verify patient demographics, insurance information, and required documentation.
• Schedule, confirm, and reschedule appointments while optimizing provider schedules.
• Answer incoming phone calls, respond to patient inquiries, and route messages appropriately.
• Process patient payments, collect copays, and assist with checkout procedures.
• Coordinate referrals, prior authorizations, and other administrative tasks as needed.
• Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
• Flex between clinical and front office duties based on practice needs and patient volume.
• Collaborate with providers and team members to ensure efficient patient flow and an exceptional patient experience.
• Support practice operations by assisting with additional duties as assigned.

Benefits

• Competitive Pay
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one
• 6 paid holidays
• 2 floating holidays
• Company-Paid Life Insurance – Basic life coverage, with the option for additional plans
• Short-term and long-term disability coverage
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP)
• Exclusive Employee Discounts – Save on products and services
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED