Medical Assistant / Front Desk

OneTogether Solutions • El Cajon, CA

165d • Onsite

About The Position

Revive Pathway is a Tribally owned clinic that treats a diverse population of patients, including Native and Non-Native people. We have the opportunity to provide whole person care, while managing patient substance use disorders, primary care, infectious disease, and mental health needs. We are building a team of dedicated and compassionate individuals. Revive Pathway brings an innovative model of highly individualized, compassionate care to patients with opioid use disorder. From the moment someone walks through the door of our state-of-the-art outpatient facility, they will encounter our thoughtfulness and intention for a humanizing and respectful experience with us. The comforting and safe setting of our nature-inspired facility and the friendly, professional attitude of our staff help to define our journey with each patient—and with each other—from day one. Each employee at Revive Pathway creates their own ripple effect in the larger circles of the families and communities that we touch. Are you ready to make a difference with us? We are currently seeking a Medical Assistant / Front Desk to support our clinic in El Cajon, CA. This position, reporting to the Clinic Director, can be either full-time or part-time and is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company.

The Medical Assistant / Front Desk will be a source of kindness and empathy for patients who are trying to find their way to a better life. Revive Pathway treats patients with respect and honors their efforts to improve their health. The Medical Assistant role is to be positive, full of hope and to be present with our patients in their struggles as well assist them with connecting with resources including food, housing/ shelter, transportation, and referrals to other compassionate providers. The ideal candidate will be a team player who is ready to jump into new challenges and opportunities, loves learning new things, and is interested in cross-training opportunities.
We are looking for a Medical Assistant / Front Desk who understands how critical opioid treatment is and who wants to help to by being part of a whole-person treatment team where every employee makes a difference in our patients lives every day. Are you ready to make a difference one person at a time? Indian Preference applies. Qualified Indian (American Indian or Alaska Native) applicants will receive preference in accordance with 25 U.S.C. § 5323 and 25 U.S.C. § 472a.

Requirements

• Graduate of Medical Assistant program.
• Knowledge of Electronic Health Records.
• Active American Heart Association (AHA) Basic life support or ability to obtain.
• Ability to pass drug and background screening.
• Demonstrated customer–first attitude and philosophy.
• Ability to make judgments in demanding situations.
• Ability to react to frequent changes in duties and volume of work.
• Effective oral and written communication skills.
• Ability to listen empathetically.
• Ability to logically organize details.
• Commitment to respectful patient and family centered care.
• Commitment to patient confidentiality.
• Commitment to patient safety.

Nice To Haves

• Cross-training opportunities

Responsibilities

• Be the face of the clinic to all patients and visitors, acting as a receptionist.
• Answer calls politely and professionally. Refer calls to appropriate staff or take messages. Set or clear call forwarding when necessary. Check for messages with "on call" person or answering machine each morning.
• Perform clerical, receptionist, and communication functions for the clinic as required.
• Perform patient registration functions, including entering referral data, income verification and insurance data, and ensure data remains up to date over time.
• Schedule new and returning patients with appropriate staff. Maintain schedule book accurately. Record patient attendance, "no shows," and cancellations.
• Communicate with nurses, doctors, and other staff to manage patient flow.
• Scan documents, handle emails/faxes, and keep the reception area/lobby clean and organized.
• Provide patient care under supervision of a provider. The performance of a delegated medical act by the Medical Assistant must be directed and supervised by the provider.
• Perform patient check in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication, and any other pertinent information for specific age groups.
• Review medical records for up-to-date problem list including patient reported medication and allergies and diagnoses that are documented by physicians or providers.
• Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress.
• Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by the provider.
• Assist provider with procedures including those requiring aseptic and sterile technique.
• Assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements, and calibration of equipment.
• Document complete and accurate patient observations, care, and outcomes of interventions in the electronic medical record.
• Contribute to individual patient care planning.
• Participate in the review of schedules and space needs; anticipate and suggest any needed changes in staffing or provider schedules.
• Assist with quality improvement projects such as communication of waits and delays, chart audits.
• Assist in updating Medical Assistant training materials. Participate in orientation of new staff.
• May float to the Back Office if needed.
• Clean and examine procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines.
• Stock nurse’s station and exam/procedure rooms as assigned.
• Report non-functioning or defective equipment to supervisor immediately.
• Ensure all supplies are up to date and replace expired materials as necessary following sterile processing procedures.
• Assist in the maintenance of patient education materials.
• Prepare/maintain medical records, including ordering, filing, and copying when appropriate.
• Complete all required competencies and maintain skill level.
• Recognize the need for continuous learning by attending staff development programs and workshops.
• Prepare and maintain urinalysis, oral toxicology swabs, urine drug screen collection schedules and document results in master file.
• Strong de-escalation skills with the ability to manage challenging patient interactions calmly and professionally.
• Other duties as assigned.

Benefits

• Competitive salary
• Opportunities for continuing education
• Professional advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree