Medical Assistant / Front Desk Coordinator (Bilingual English/Spanish)

MASC Medical • Miami, FL

2d • Hybrid

About The Position

We are a premier, internationally recognized medical hair restoration and scalp health institute in South Florida, known for delivering state-of-the-art medical hair loss therapies and regenerative treatments. We pride ourselves on providing a boutique, warm, and highly personalized experience for every patient. As our clinic expands, we are seeking a polished, energetic Hybrid Medical Assistant / Receptionist to join our dedicated team! If you thrive in a hybrid role that combines warm, first-class patient relations with hands-on clinical procedures, we’d love to speak with you. This is a 70/30 hybrid position where you will serve as the "face of the clinic" while also assisting with non-surgical medical hair loss visits and regenerative treatments. 70% Front Office & Patient Experience: Greeting patients, answering calls, managing scheduling, and ensuring smooth patient check-in/intake. 30% Clinical & Procedure Support: Assisting physicians during medical hair loss consultations, drawing blood for PRP (Platelet-Rich Plasma) treatments, preparing local anesthesia, conducting suture removals, and guiding post-operative checkups. (Note: This role does not involve surgical hair transplant procedures).

Requirements

• Fully Bilingual in English and Spanish (Required).
• Active Medical Assistant License/Certification (CMA, RMA, CCMA, or state equivalent).
• Proficiency in Phlebotomy is essential.
• Excellent communication skills, a polished and presentable appearance, and a genuine passion for patient care.

Nice To Haves

• Experience in a cosmetic practice, dermatology, plastic surgery, or primary care office is a plus.

Responsibilities

• Warmly welcome patients upon arrival, manage front desk operations, answer inquiries, and maintain a pristine reception area.
• Schedule consultations, manage physician calendars, and perform intake duties for new and returning patients.
• Prepare treatment rooms for medical hair loss visits, assist doctors during non-surgical hair loss therapies, and deliver attentive post-op care.
• Draw blood for PRP treatments, handle centrifugation, and prepare/inject local anesthesia for procedures as directed.
• Perform suture removals, review home-care instructions, and answer patient questions regarding recovery.

Benefits

• 50% company-covered health insurance
• 5 days PTO after 6 months
• 10 days PTO at one year
• 15 days PTO after 2 years
• On-the-job specialized clinical training in cutting-edge hair restoration and regenerative medicine.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed