Medical Assistant (MA) Front/Back Float

MemorialCare•Fountain Valley, CA

18h•Remote

About The Position

Virtual care is a system strategic priority focused on creating value through new patient growth, operational efficiency, population health, and consumer engagement. This exciting role is at the intersection of technology, healthcare, performance improvement in uncharted territory, and a great team of passionate individuals. The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front and back office duties of the 24/7 On Demand Virtual Urgent Care as assigned and/or supports clinical care team members with the delivery of patient care in accordance with Medical Assistant Scope of Practice while utilizing the five (5) Simply Better steps with every patient and team member interaction. The FOBO is responsible for driving the system-wide virtual care strategy at the patient level through excellent customer service, problem solving skills, and care navigation. MUST be available to pick up variable shifts (weekdays/weekends/1am-930am or 9:00am-5:30pm or 5pm-1:30am) and MUST have reliable wi-fi connection and must maintain a quiet and distraction-free area to conduct patient care.

Requirements

One (1) year medical office and clinical experience in an ambulatory care environment required.
High School graduate or equivalent required.
Certificate from Accredited Medical Assistant Program required.
BLS for Healthcare Provider required.

Nice To Haves

Phlebotomy Certification preferred.

Responsibilities

Monitoring the 24/7 virtual urgent care patient queues and initiating registration/rooming process for all virtual.
Assist patients with MyChart activations.
Miscellaneous downtime tasks to assist other departments (i.e. incomplete registration and eCheck-ins, etc.)