Medical Assistant (Float)

GoHealth Urgent Care • Indian Trail, NC

12d • $19 - $24 • Hybrid

About The Position

Novant Health and GoHealth Urgent Care have partnered to operate urgent care centers across North Carolina. They are committed to providing an effortless and compassionate patient experience, a welcoming, team-oriented culture of care, and seamless integration with leading health systems and communities. This role supports providers in delivering high-quality urgent care services, assisting with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.

Requirements

• High School Diploma or equivalent
• Minimum of 1 year of Medical Assistant experience
• Basic Life Support (BLS) — Required at time of hire (must be obtained through the American Red Cross (ARC) or American Heart Association (AHA))
• For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required: CCMA – Certified Clinical Medical Assistant (NHA), CMA – Certified Medical Assistant (AAMA or CHP), RMA – Registered Medical Assistant (AMT, AAH, or ARMA), NCMA – National Certified Medical Assistant (NCCT), NRCMA – Nationally Registered Certified Medical Assistant (NAHP)
• Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.
• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date
• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care

Nice To Haves

• Graduate of a Medical Assisting Program
• Front desk or patient registration experience
• Experience-Based Pathway: Candidates may qualify in lieu of a certification by meeting both of the following: 3+ years of Medical Assistant experience AND 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting
• Alternative Credentials (Accepted at Time of Hire): Graduate of an Accredited School of Nursing (LPN or RN), EMT or Paramedic (NREMT), Certified Nursing Assistant (CNA)

Responsibilities

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co-pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point-of-care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow-up courtesy calls
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED