Medical Assistant Float

GoHealth Urgent Care - UCSF Health • Charlotte, NC

2d • Hybrid

About The Position

The Medical Assistant Float position at Novant Health–GoHealth Urgent Care involves supporting providers in delivering high-quality urgent care services. This role is crucial for ensuring a safe, efficient, and positive patient experience by assisting with patient intake, clinical procedures, front desk operations, and overall patient flow. The position requires flexibility to float between multiple locations: Mt Island, Midtown, Berewick, and Steele Creek. Novant Health and GoHealth Urgent Care have partnered to operate urgent care centers across North Carolina, focusing on an effortless and compassionate patient experience within a welcoming, team-oriented culture.

Requirements

• High School Diploma or equivalent
• Basic Life Support (BLS) — Required at time of hire (must be obtained through the American Red Cross (ARC) or American Heart Association (AHA))
• Minimum of 1 year of Medical Assistant experience
• For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required: CCMA – Certified Clinical Medical Assistant (NHA), CMA – Certified Medical Assistant (AAMA or CHP), RMA – Registered Medical Assistant (AMT, AAH, or ARMA), NCMA – National Certified Medical Assistant (NCCT), NRCMA – Nationally Registered Certified Medical Assistant (NAHP)
• Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.
• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date
• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care

Nice To Haves

• Graduate of a Medical Assisting Program
• Front desk or patient registration experience
• Experience-Based Pathway: Candidates may qualify in lieu of a certification by meeting both of the following: 3+ years of Medical Assistant experience AND 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting
• Alternative Credentials (Accepted at Time of Hire): Graduate of an Accredited School of Nursing (LPN or RN), EMT or Paramedic (NREMT), Certified Nursing Assistant (CNA)

Responsibilities

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co-pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point-of-care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow-up courtesy calls
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED