Medical Assistant - Family Practice

Nebraska Methodist Hospital•Council Bluffs, IA

21h•Onsite

About The Position

Nebraska Methodist Health System is dedicated to providing exceptional care to the communities it serves and the people it employs, fostering a culture known as 'The Meaning of Care.' This culture emphasizes compassion, going above and beyond for patients, and making a real difference. The system offers competitive pay, excellent benefits, and a supportive work environment where employees are valued. This specific role assists physicians in daily activities within the Family Practice setting. Key duties include preparing patients for examinations, performing phlebotomy and injections, assisting providers with entering orders for medications, laboratories, and radiology, scheduling diagnostic tests, and managing phone communications. The position operates Monday through Friday, from 7:30 am to 5 pm.

Requirements

Completion of an approved Medical Assistant Program required. Program must include an externship/preceptorship in a clinical setting OR must have 6 months of current experience working in the capacity of a medical assistant.
Currently enrolled in a nursing program with half of nursing courses completed required. Transcripts must be provided indicating classes have been passed.
Knowledge of medical terminology and procedures required.
Skill to effectively manage time and prioritize tasks.
Skill to proficiently type information into the computer to capture or detail information quickly.
Ability to provide caring patient care services when talking with patients and their family members.
Ability to critically listen to questions from patients and information from providers to convey information effectively.
Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
Ability to problem solve during several daily activities which includes the ability to be flexible.
Ability to learn and proficiently navigate through computer programs that contain patient information.
Strong verbal communication skills for positive interaction with providers, staff and patients required.
Able to follow written and verbal instructions/directions required.
Health Insurance Portability and Accountability Act (HIPAA) understanding.

Nice To Haves

6 months previous medical assistant experience preferred.
Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Responsibilities

Documents all lab, procedures, and appointments on tracking forms.
Completes tracking forms and follows up on missed appointments and procedures.
Assists Health Coaches by working patient lists and scheduling appointments as directed.
Provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
Accurately records and reports patient's condition according to department policy 98% of the time.
Maintains clean and organized work area according to department/provider protocol 99% of the time.
Handles prescription renewals/inquiries to facilitate patient care by discussing questions with provider and relaying information to pharmacy.
Handles prescription refills according to department/provider protocols 99% of the time.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.
Completes Age Specific Quiz annually.
Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
Prepares exam rooms and medical equipment according to provider protocol 95% of the time.
Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
Prepares patient for exam by following provider protocol and company policies 95% of the time.
Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
Obtains provider requested tests, records, and lab work 95% of the time.
Dispenses medications at the direction of a provider to patients.
Instructs patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
Performs phlebotomy procedure according to clinic policy and procedures 95% of the time.
Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
Assists providers to facilitate patient treatment by ordering and scheduling tests as directed.
Orders and schedules tests 95% of the time.
Answers phone calls according to protocol at least 98% of the time.
Returns phone messages according to protocol at least 98% of the time.
Provides test results according to protocol at least 98% of the time.
Accurately completes pharmacy requests 100% of the time.