Medical Assistant - ENT - Full-Time

Cincinnati Children's

1d • Onsite

About The Position

The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician. This role is a full-time position with a weekly hour of 32 and an FTE of 0.8. The Medical Assistant will provide competent technical and clinical services, assist care providers with procedures and exams, prepare patients, and provide care consistent with family-centered care and medical home models. They will act as a customer advocate, respond to parent requests, and provide education to patients and families. Collaboration with peers and contribution to a positive work environment are essential. The role also involves managing records, assisting with data collection, obtaining consent forms, and maintaining patient files. Additionally, the Medical Assistant may manage specimens, maintain knowledge of testing processes, and communicate lab results as delegated.

Requirements

• High school diploma or equivalent
• Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

Responsibilities

• Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
• Assist care providers with procedures and physical exams of patients.
• Prepare patients for examination and treatment.
• Provide care consistent with the family-centered care and medical home models.
• Provide flexible, culturally competent and responsive care to the needs of the patient and family.
• Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
• Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
• Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
• Respond quickly to parent requests and concerns.
• Provide appropriate education/information to patients and/or families.
• Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals.
• Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions.
• Share knowledge and/or provide support for team members.
• Contribute to and promote a positive and professional work environment/atmosphere.
• Manage records per department policy.
• Assist with collection of data for various forms.
• Obtain consent and release of information forms when indicated.
• Maintain patient files, records and other information.
• Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• May manage specimens per protocols.
• Maintain knowledge of all routine testing processes and retrieve test results.
• Communicate normal lab results as appropriately delegated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED