Visit Facilitator (Primary Care)

University of Minnesota Physicians•Minneapolis, MN

18h•Onsite

About The Position

The Primary Care Clinic at M Physicians is centrally located within the Clinics and Surgery Center building, offering patients the convenience of seeing primary and specialty care providers in one location. The clinic handles a high volume of patients, providing care for everything from routine physicals to complex acute care visits. It is closely affiliated with the University, fostering a collaborative environment where dedicated faculty physicians work alongside internal medicine residents, promoting staff growth and continuous learning. In this role, you will be crucial in supporting providers and patients during clinic visits. Your responsibilities include monitoring clinic schedules, greeting and guiding patients to examination rooms, and collecting essential medical information for health records. You will also act as a key partner in ensuring an excellent patient experience by coordinating and communicating with various healthcare team members, such as nursing staff, advanced practice providers, and physicians. Depending on your certification or license, you may also assist with minor in-office procedures, administer injections and immunizations, and perform laboratory/sample collections.

Requirements

As an Emergency Medical Technician (EMT): NREMT & MN EMT certification
As a Medical Assistant (MA): Possess a Medical Assistant Diploma with proof of completion of a 160-hour externship OR hold AAMA Certification OR AMT Registration
As a Visit Facilitator: In the absence of a certification or license, a high school diploma or GED and 1+ year of customer service experience is required

Responsibilities

Support providers and patients during their clinic visits
Monitor clinic schedules
Greet and guide patients to their examination room
Collect pertinent medical information for their health records
Coordinate and communicate with other members of the health care team, including nursing staff, advanced practice providers, and physicians
Assist with minor in office procedures (depending on scope of certification or license)
Give injections and immunizations (depending on scope of certification or license)
Perform other laboratory/sample collections (depending on scope of certification or license)