Medical Assistant Educator

Howard Brown Health•Chicago, IL

12h•Onsite

About The Position

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives. A Medical Assistant supports the delivery of care to patients and guides patients throughout the flow of clinical care appointments, under the direction of the Practice Manager and the care team Provider. This role performs patient support services including, but not limited to, rooming, taking and documenting vitals, collecting lab samples, and supporting patients with the acquisition of ancillary services, following the Patient-Centered Medical Home standard model of care.

Requirements

8+ years minimum of relevant experience as a Certified Medical Assistant
8+ years minimum of medical office experience required
2+ years’ experience providing Hands on Training and Knowledge base training to staff Medical Assistants
Ability to use computers and office software, business office machines, tools, equipment as necessary to perform job duties.
Excellent verbal and written communication
Excellent interpersonal skills including being approachable, and ability to communicate complex information with learners who may range from beginners to expert
Detail oriented and comfort working in a fast-paced environment
Ability to maintain collaborative working relationship with all staff members
A strong team player with the aptitude to handle multiple projects independently and establish priorities
Strong skills in Infection Control (OSHA Requirements)
Superior organizational skills
Ability to handle sensitive information in a confidential manner
Ability to solve practical problems and deal with situations.
Current certification as a: Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) or; Registered Medical Assistant (RMA) through American Medical Technologists (AMT) American Medical Technologists (AMT) or; National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) or; Certified Clinical Medical Assistant (CCMA) through the National Health career Association (NHA Certification is expected to be maintained.

Nice To Haves

2 plus years in a supervisory role or any equivalent combination of experience
Bilingual – Spanish/English highly regarded
Experience with Patient Centered Medical Home model

Responsibilities

Assesses training and development needs through surveys, interviews, focus groups, and communication with Practice Operations leadership, Practice Managers, Site Supervisors, and Medical Assistants
Assist in organizing and presenting various forms of onboarding, orientation, and skills training for employees under the direction of the Ambulatory Clinical Quality Educator.
Assists in developing unique training programs to fulfill employees’ specific needs to maintain or improve job skills.
Assists in creating and/or acquiring training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats, including group discussions, lectures, simulations, and videos.
Assist in the delivery of training programs
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assist in the assessment of training materials prepared by instructors/third-party vendors.
Evaluate program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development.
Establishes monitoring and auditing practices to assure the accuracy of data collection.
Attends required meetings and participates in committees as requested.
Performs other duties as needed as assigned
Demonstrates commitment to Howard Brown Health core values, mission, and vision.
Performs data entry, reporting, and analyzing using EMR platform as needed.
Performs other duties as needed.

Benefits

3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
9 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
EyeMed Vision premium
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Up to $720 pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses