Medical Assistant - Clinic Float Pool (26 hours/week)

Billings Clinic•Billings, MT

2d•Onsite

About The Position

Billings Clinic is seeking a Medical Assistant I to join their team. This role is crucial in supporting patient care and treatment by providing administrative and clerical assistance. The Medical Assistant I will collaborate effectively with physicians, advanced practice providers, nurses, and other healthcare team members to address the physical, psychosocial, educational, and spiritual needs of patients and their families. This position is essential for ensuring smooth clinical operations and maintaining a high standard of patient care across various healthcare settings. Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings, Montana, recognized nationally for its exceptional quality and commitment to nursing excellence as a Magnet®-designated organization.

Requirements

High school diploma or its equivalent
Completion of the MA residency or obtain certification within 12 months of hire (if applicable).
Medical Terminology, Medication History, and New Clinic Staff Class within 6 months and/or prior to testing

Responsibilities

Ensure compliance with all mandatory organizational and departmental standards, including those related to employee, patient safety, and job performance.
Maintain competency in organizational, departmental, and external agency standards related to the environment, patient care, and safety.
Prepare exam rooms, equipment, and supplies based on patient needs and the specific type of examination or procedure.
Assist with patient scheduling for appointments, diagnostic tests, treatments, procedures, and surgeries. Help with registration and co-pay collection as necessary.
Obtain and record patient medical histories, vital signs, and other relevant data.
Assist with minor procedures and physical exams, ensuring proper documentation in the patient’s medical record.
Collect and label laboratory specimens according to Billings Clinic policies and ensure proper handling.
Administer basic vaccines to eligible patients aged 18 and older.
Clean and disinfect clinical equipment following Billings Clinic’s infection control procedures and guidelines.
Screen and direct incoming telephone calls and message center to the appropriate healthcare provider or department.
Order and maintain clinical and office supplies and equipment as directed by supervisors.
Maintain patient records and files, ensuring compliance with confidentiality standards and HIPAA regulations.
Compile and report statistical data as directed.
Attend required meetings and participate in departmental committees when necessary.
Provide patients with basic instructions and education as directed by physicians or Advanced Practice Providers (APPs) or in accordance with department protocols.
Collaborate with physicians, Advanced Practice Providers (APPs), RNs, LPNs, and other healthcare staff to deliver coordinated patient care.
Assist in ensuring a positive patient experience by addressing patient concerns and providing reassurance where needed.
Follow department-specific procedures for patient safety, infection control, and pharmaceutical handling.
Participate in departmental activities related to patient safety and risk management as directed.
Maintain awareness of patient safety goals and follow protocols to support a safe and effective clinical environment.
Participate in ongoing training and development as required to maintain skills and competencies.