Medical Assistant Certified

TriHealth • Cincinnati, OH

5d • Onsite

About The Position

At TriHealth, Medical Assistants make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system. Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Requirements

• Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field
• Equivalent experience accepted in lieu of degree
• Must be certified or registered medical assistant
• Must maintain this certification and registration status
• Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
• Medical office flow, especially the clerical/front office tasks
• Ability to make quick decisions based on well thought out consequences/results
• Knowledge of EMR, practice management software and medical coding/billing strongly encouraged

Responsibilities

• Provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up.
• Provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care.
• Acts as a clinical liaison to the physician care plan and actively communicate with patients.
• Participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement.
• Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including: clinical procedures, immunizations, venipuncture, point of care testing, among others.
• Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment.
• Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter edit workflows to result orders.
• Addresses patient messages (phone, mychart) in a timely manner and escalates patient issues as appropriate.
• Demonstrates clinical competency upon completion of orientation and annually.
• Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management.
• Participates in tactics to close gaps in care. This includes pre-visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified.
• Has proficient understanding of the adult and/or pediatric preventative medicine schedule, which includes age-based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education to care for all patients we serve.
• Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps.
• Attends continued education training and education such as Lunch and Learns and other opportunities.
• Participates in the longitudinal care continuum of patients.
• Collaborates with wrap-around services such as behavioral health, complex care nursing, social workers, community health workers, among others.
• Provides basic community resources to patients with social determinants of health.
• Supports and provides education and patient coaching of both wellness and chronic disease management.

Benefits

• Sign on bonus $2,500 with a one-year work commitment (For external candidates)
• competitive shift differentials
• opportunities for professional growth
• comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree