Medical Assistant - Certified - Trinity Health Detroit Health Ministry

Trinity Health•Detroit, MI

3d•Onsite

About The Position

Trinity Health Michigan is a leading healthcare provider in Southeastern Michigan, serving five counties. It comprises over 2,700 physicians and 14,000 staff, including 6 hospitals, 5 outpatient centers, 8 urgent care facilities, and over 25 specialty centers. The Detroit Health Ministry (DHM), a continuing ministry of Trinity Health, focuses on providing primary care to uninsured and underinsured adults in Michigan, aiming to remove barriers to accessing care. DHM facilities arrange for specialty care through established relationships and partnerships. This role operates under physician direction and supervision, involving patient preparation for visits, vital signs, chief complaint documentation, escorting patients, and ensuring readiness for provider arrival. The position also involves reviewing medical records for necessary information, assisting with procedures, processing specimens, performing in-office tests (e.g., EKGs, vision tests, strep tests, urinalysis, suture removals, injections, immunizations), assisting with patient forms, arranging hospital admissions and test scheduling, maintaining clinical areas and drug sample areas according to regulatory standards, and ensuring exam rooms are stocked, functional, and clean. The role may also include assisting with patient phone triage.

Requirements

CMA, RMA, CCMA, or NCMA certification through an NCCA accredited program approved provider list includes the American Association of Medical Assistants (AAMA), the American Medical Technologists (AMT), the National HealthCareer Association (NHA) or the National Center for Competency Testing (NCCT).
2 years previous clinical experience or equivalent combination of education and experience preferred.
Familiarity with common prescription drugs.
Ability to demonstrate competency in obtaining accurate vital signs and in the performance of in-office procedures.
Must participate in and be knowledgeable in mandatory safety education and environment of care, e.g. infection control, universal precautions, medical waste disposal, quality control and proficiency testing for office equipment, proper handling of specimens, electrical safety, sterilization techniques, etc.
Experience with managed care plans and the associated requirements of patient referrals.

Nice To Haves

Formal education in medical terminology and anatomy & physiology preferred.

Responsibilities

Prepares patient for office visit, including obtaining medical records and ensuring necessary reports and test results are available.
Escorts patients to exam rooms.
Obtains and documents patient vital signs and chief complaint.
Assists patients with gowning as necessary.
Assists physician or provider with examinations or procedures.
Processes specimens according to established protocols.
Completes in-office tests as directed by physician/provider, such as EKGs, injections, immunizations, vision tests, and strep cultures.
Maintains exam rooms to ensure equipment is in good working condition, supplies are available, and the room and contents are clean.
Ensures exam rooms are safe for all ages of patients/visitors, including appropriate storage of sharps containers.
Assists physician/provider with the completion of patient forms requested by third parties (e.g., Workers' Comp, disability).
May assist with copying of records for release of information requests.
Assists physician and providers with prescription refill calls and patient callbacks.
Assists with managed care referral process, pre-authorization, and pre-certification processes.
Schedules patient appointments with other physicians or ancillary testing departments as directed by the physician.
Arranges for inpatient admission to the hospital.
Ensures that the clinical work environment meets JCAHO and other regulatory agency requirements.
Works in conjunction with MPC Clinical Coordinator and others to ensure compliance.
May be requested to assist with the medical record audit process.
Documents patient phone calls and advice/treatment given in the patient medical record.
Assists physician with keeping problem lists and medication lists up to date.
Assists physician with preventive medicine tracking (e.g., mammograms, Halc for diabetics, well-baby and well-child exams).
Develops and maintains appropriate patient logs and records (e.g., test ordered) to track receipt, physician review, and patient communication of test results.
Assists physician and Office Coordinator in developing and maintaining procedures for recall systems for patient testing (e.g., HalC for diabetics, Coumadin logs).
Maintains patient confidentiality of information pertinent to patients, physicians, providers, families, and visitors.
Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Evaluates factors related to safety, effectiveness, efficiency, environmental concerns, and cost, choosing options that result in acceptable outcomes.
Receives and evaluates incoming telephone calls according to Best Practice Model for MPC and SJMHS customer service standards.
Involves physician and/or providers as appropriate to ensure patient triage protocols are followed.
Maintains good rapport and cooperative relationships.
Approaches conflict in a constructive manner.
Identifies problems, offers solutions, and participates in their resolution.
Behaves in accordance with the Mission, Vision, and Values of SJMHS.
Assumes responsibility for performing job duties in the safest possible manner to ensure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Is knowledgeable of age-specific needs of patients following appropriate guidelines.
Interacts with patients and others in a non-judgmental and non-discriminatory manner that is sensitive to cultural, racial, and ethnic diversity.