Medical Assistant Certified - Urgent Care

Good Shepherd Health Care•Hermiston, OR

3d•Onsite

About The Position

The Certified Medical Assistant (CMA) in the Urgent Care setting is responsible for providing both clinical and administrative support to healthcare providers in the delivery of prompt, compassionate, and efficient care to patients with acute medical needs. This position plays a key role in assisting with examinations, procedures, diagnostics, and patient education while maintaining accurate medical records and ensuring a safe, clean, and well-stocked clinical environment. The CMA serves as a vital link between patients, providers, and the care team, supporting high-quality care in a fast-paced, team-oriented setting. The Phlebotomist in the Urgent Care setting is responsible for performing venipuncture and capillary blood collection procedures with a high degree of accuracy and professionalism. This role supports urgent care providers by collecting, labeling, and processing laboratory specimens for diagnostic testing while maintaining quality control and patient safety standards. The Phlebotomist ensures proper specimen handling and documentation, provides compassionate patient interactions, and contributes to the overall efficiency and effectiveness of the clinical team in a fast-paced, high-demand environment.

Requirements

High school graduate or equivalent
Current Certified Medical Assistant (CMA) certification or completion of an accredited Medical Assistant program.
Current Basic Life Support (BLS) certification.
Proficient in operating computers, phones, and office equipment.
Familiar with insurance regulations and medical terminology.
Knowledgeable in filing procedures and record documentation.
Skilled in using various software applications, including Microsoft Word and EPIC electronic health records.
Ability to adapt to changing responsibilities and maintain composure and efficiency.
Demonstrate a positive, tactful, and collaborative attitude.
Work independently while managing multiple tasks effectively.
Uphold patient confidentiality and respect patients' rights.
Sufficient auditory ability to detect and respond to various sounds, including patient alarms and verbal communication.
Clear and effective communication is essential, as is the ability to interact with patients, families, and healthcare team members.
Visual acuity is necessary for observing patient conditions, reading documentation and monitors, and distinguishing colors for clinical purposes, such as identifying medications or safety indicators.
Tactile perception is also important for assessing physical characteristics such as temperature, size, shape, or texture during patient care.
Motor coordination is required for reaching, grasping, handling, and performing fine motor tasks necessary for the use of medical equipment and procedures.
Occasional stooping, kneeling, crouching, or crawling when assisting patients or accessing equipment.
Walking and standing are typically continuous throughout the shift.
Ability to lift to 50 pounds independently.
Frequent pushing, pulling, carrying, or repositioning of objects or patients weighing up to 25 pounds.
Occasional lifting or transferring of individuals weighing over 100 pounds, with the expectation that appropriate lifting techniques, mechanical aids, or team assistance will be used to ensure safety.
May sit for long periods of time.

Nice To Haves

Graduate of accredited Medical Assistant program
Previous experience as a Medical Assistant preferred, but not mandatory.
Bilingual (English/Spanish) preferred.
The ability to work with a culturally diverse population is essential.

Responsibilities

Practice under the direct supervision of a licensed physician, physician assistant, or nurse practitioner, performing tasks in outpatient settings as issued and approved.
Not triage, make clinical assessments, or exercise independent clinical judgment.
Assisting providers with patient care, electronic medical record (EMR) documentation, charting, ordering tests, handling prior authorization for referrals and medications, and refilling medications.
Administering immunizations, assisting with procedures, and providing patient education.
Serving as an ongoing preceptor, aiding in the onboarding, training, and technical development of new staff.
Reviewing charts and confirming medical records and referrals are available for patients.
Check patients into exam rooms and obtain pertinent information, including vitals and medication histories.
Prepare for examinations and procedures by setting up required supplies and instruments, assisting providers as needed while ensuring proper cleaning and sterilization.
Maintain and stock medical supplies in exam rooms and the clinic supply area, reordering as necessary following the provider’s direction.
Perform clinical tasks such as EKGs, spirometry, apply splints, bandages, wound dressings and lab tests as ordered by the provider, presenting results and documenting findings in the EHR.
Provide patient education as directed by the provider, including instructions on nebulizer treatments and glucose checks.
Assist with procedures such as blood pressure checks and staple/stitch removal as directed by the provider.
Stay current with assigned educational requirements and competencies, attending quarterly and annual training as needed.
Be flexible with scheduling, including working variable hours such as evenings, weekends, and holidays as workload demands.
The employee supports the hospital mission, vision, values, policies, and procedures.
Participates in required education for DNV programs as applicable to position (reference program education curriculum).
Performs other related duties as assigned.